Director, Business & Strategic Operations

Job Title

Oversees internal operations, supports the Americas Clinical Operations Head, and is an active member of the Clinical Operations Americas leadership team. Provides leadership in finance and resource management, metrics development and review, and communications for the Americas Clinical Operations team. Measures organizational health and proactively liaises with Americas Clinical Operations Head and with peers to discuss potential areas of concern. Drives operational excellence, embeds innovation and continuous improvement, and drives a productivity mindset. Leads or project manages key projects within Clinical Operations Americas or represents the Americas Clinical Operations team in global / cross functional projects. Establishes and maintains effective communication and collaboration with functional area peers in the Global Clinical Operations Team (e.g. Global Strategic Operations) and other departments as well as other stakeholders both within the region as well as global.

Essential Functions of the Job :

Acts as right hand of the Americas Clinical Operations Head, and is responsible for overseeing the internal operations for Clinical Operations Americas. Creates and maintains systems, business processes and metrics to streamline internal operations within Clinical Operations Americas. Forecasts and manages Clinical Operations Americas resources and budgets, in collaboration with key stakeholders. Reviews resource algorithms and performs resource gap analyses. Advises and facilitates resource deployment and reallocation across all teams and countries in the region. Oversees the Clinical Operations Americas functional budget, including regular review with stakeholders. Highlights budget changes, and calculates ROI where necessary. Ensures regular review of metrics to evaluate organizational health. Participates in JOC meetings for oversight of partnership metrics. Highlights potential areas of concern proactively and works with key stakeholders to ensure mitigation plans are set up. Tracks progress towards goals and key initiatives and works with Americas Clinical Operations Head to ensure timely and effective completion of these. Drives productivity mindset through identification of areas for improvement and new ways of working. Drives the development of presentations, and establishes practices to institute progress reports, progress review meetings, and other means for Clinical Operations Americas communication and collaborations. Directs the coordination of Clinical Operations Americas leadership team meetings including meeting schedules, draft agendas, meeting minutes, action items. Represents Clinical Operations Americas in collaborations with internal and external key stakeholders. Establishes the Business & Strategic Operations function as integral part of Clinical Operations Americas.

Supervisory Responsibilities

Mentors team members as required, which includes providing constructive feedback.

Computer Skills

MS Office, Project Planning Applications

Other Qualifications

Experience with process improvement and process optimization initiatives, as well as implementation of new business models. Strong written and verbal communication skills. In depth knowledge of and experience with operational management, strong problem solving skills. Proven ability to build strong effective relationships, demonstrated effective influencing and negotiation skills at all levels. Ability to be flexible and willing to accept new responsibilities as needed as role and team evolves. Exercises sound judgement and discretion in matters of significance. Ability to work independently and effectively handle multiple priorities in a fast-paced environment. Excellent interpersonal skills, strong organizational skills and ability to influence and lead.

Travel

Travel might be required as per business need.

Education & Experience Required

Bachelor's degree in a scientific or healthcare discipline and 12+ years of progressive experience in clinical operations within biotech, pharmaceutical or CRO industry. Preferably master's degree in a scientific or healthcare discipline and 8+ years of progressive experience in clinical operations within biotech, pharmaceutical or CRO industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.