Director Of Mortgage Operations

Management of a Mortgage Branch is a must in order to be considered for this role.

We’re looking for a driven and resourceful Director of Mortgage Operations to lead business operations, optimize team performance, and execute the company vision. The ideal candidate will possess deep expertise in Mortgage Operations, demonstrated leadership skills, and a continuous improvement mindset focused on driving operational excellence and enhancing customer experience.

Compensation & Benefits

• Competitive base salary plus per-loan bonuses (for 5–10 loans monthly)
• Quarterly performance bonuses tied to metrics and branch success
• Comprehensive benefits package (health, 401(k) match)

$80,000 - $100,000

• Maintain operational compliance with internal and external standards
• Analyze reports, budgets, and KPIs to inform decisions and maximize profitability
• Partner with leadership on planning, reporting, and long-term vision
• Build and develop a high-performing team through hiring, training, and ongoing coaching
• Develop and implement strategies to achieve company goals and drive profitability
• Oversee day-to-day operations of the mortgage branch, ensuring efficiency, accuracy, and compliance.
• Partner with the Branch Leaders to drive production goals and operational improvements.
• Maintain high-quality standards for loan files, disclosures, timelines, and customer experience.
• Maintain operational policies, workflows, and best practices.
• Analyze performance metrics and provide regular reporting to leadership.

• Has experience managing teams and overseeing business operations
• Excellent communication and interpersonal skills
• Ability to lead with integrity and motivate teams toward shared goals
• Strong organizational skills and comfort managing complexity
• Tech-savviness and comfort using management platforms or tools
• 3 years in mortgage operations (processor, underwriter, closer, or ops leader).
• Proven track record of managing teams in a high-volume environment.
• Exceptional problem-solving skills and operational insight.
• Excellent communication, leadership, and organizational abilities.

The Cowart Team Home Loans exists to create a better way to buy a home by listening, planning, solving, and winning together. Based in Richmond, VA, we’re a local, full-service mortgage team that believes in hands-on guidance, proactive planning, and genuine care for clients and partners.

We’re a team of Caring Rebels, creative experts who actually care, always going against the grain to do what’s right. We value curiosity, grit, gratitude, and teamwork, rowing with winners who love progress and excellence.

If you’re ready to lead with purpose and bring your operational expertise to a high-performing, people-first team, we’d love to hear from you!