Shift Lead - Kilwins The Villages

Job Description

Job Description

Salary : 13.00

CM Ventures, Inc.

Shift Leader

Job Description

JOB SUMMARY

Theretailstoreshift leaderis required to regularly and customarily exercise discretion

insupervisingthe overall operation of the store.Theindividualmust have a clear

understanding of the operations.A majority ofthesupervisors time will bespent

directing the workforceto ensure an outstanding customer experience.

ESSENTIAL FUNCTIONS

1.Demonstrates a calm demeanor during periods of high volume or unusual events

andmanages smooth transitions thereafter to keep store operatingproperly.

2.Displays a Customer Comes First attitude by training and holding co-workers

accountable for deliveringoutstandingcustomer service.

3.Responsible for overall store atmosphere and appearance.

4.Plans, identifies, communicates, and delegates appropriate responsibilities and

practices to co-workers to ensure smooth flow of operations.

5.Provides coaching and direction to co-workers to take action and to achieve

operational goals.

6.Trains andre-trains staff whenever necessary and uses online training systems.

7.Quality control.

8.Banking / deposits.

ADDITIONAL RESPONSIBILITY

1.Greets and interacts with customers

2.Answers customer questions and makes sales suggestions

3.Has working knowledge ofproduct offerings

4.Makes product following Kilwins-approved recipes

5.Follows proper regulations for food handling

6.Assists with restocking and setting up displays

7.Operates Point of Sale (POS) system

8.General cleaning; dust, sweep, mop, and washwindows, empty garbage

9.Packs boxes and baskets.

10.Answers thephone and takes phone orders.

KNOWLEDGE, SKILLS AND ABILITY

1.Ability to operate POS systemand count back change

2.Must be customer service oriented witha good personality and manners.

3.Ability to work well with others and follow as well as give directions.

4.Must be a role model with good work ethics.

5.Ability to work when needed, which includes covering for no show employees.

6.Must read and speak Englishandhave good communication skills.7.Ability tosupervisestore operations independently

8.Ability to superviseeffectively in a fast-paced environment

9.Ability tosupervisemultiple situations simultaneously

10.Ability tosuperviseresources to ensure that established service levels are achieved

at all times.

11.Knowledgeof customer service techniques

12.Knowledge of supervisory practices and procedures

13.Organization and planning skills

14.Strong problem-solving skills

15.Ability to communicateclearly and concisely

16.Abilityto plan and prioritize workload