Logistics Associate

Entry-Level Logistics Associate

PrideStaff is seeking an Entry-Level Logistics Associate (Level 1) supporting day-to-day brokerage operations: tendering/entry, tracking freight, coordinating with carriers and warehouses, and keeping customers informed. You'll follow clear SOPs, use our systems, and learn standards that position you for eventual Level 2 responsibilities.

Employment Type: Seasonal Start ASAP through March 1, 2026 (possible extension/convert)

Location: Charlotte, NC 28277

Schedule: MonFri, 9:00 AM4:30 PM (30-min lunch) 3540 hrs/week with flexibility as needed

Pay Rate: $21.00$22.00/hr (OT 1.5 after 40 hrs, pre-approved)

What You'll Do

• Track & Trace: Proactively monitor shipments; provide timely, accurate ETAs and status updates.
• Customer Support: Handle calls/emails; document issues; present solution options professionally.
• Docs & Data: Create/collect BOLs, rate confirmations, PODs; maintain clean, timely TMS/WMS notes.
• Entry-Level Planning & Dispatch: Enter loads; schedule pickups/deliveries; manage dock appointments.
• Carrier Coordination: Confirm capacity/rates; verify safety/insurance as directed.
• Exception Handling: Assist with accessorials, reweigh/reclass notes, OS&D triage, and claims pre-work.
• Team Play: Coordinate smooth handoffs with our CA operations and other offices.

What You'll Learn

• Brokerage workflows, order/shipment management, and margin visibility basics
• LTL/TL/intermodal fundamentals; appointment setting; update-cadence standards
• Documentation quality (clean BOL/POD trails) and KPI habits (OTD, tender acceptance, data accuracy)

Qualifications (Level 1 Required)

• 02 years in logistics, warehousing, transportation, or customer service (internships welcome)
• Clear communicator; organized, dependable, calm under time pressure; critical thinker and problem solver
• Comfort with Excel/Google Sheets, Word, and PDFs; eagerness to learn TMS/WMS tools
• On-site availability MonFri, 9:004:30, 3540 hrs/week through Mar 1, 2026 (flexible when needed)
• Authorization to work in the U.S.; background/reference checks via agency

Nice-to-Have (Not Required)

• LTL basics; NMFC/accessorial familiarity; DAT/Truckstop exposure
• Prior brokerage/TMS experience (load entry, tracking, documentation)

Success Measures

• On-time pickup/delivery (OTD)
• Update cadence per SOP during transit
• Clean, complete documentation in TMS/WMS
• Professional communication with customers, carriers, and internal teams

Compensation / Pay Rate (Up to): $21.00 - $22.00 Per Hour