Principal Process and Business Analyst

Principal Process And Business Analyst

The Principal Process And Business Analyst plays a critical role in shaping Technology Credit Union's (Tech CU) enterprise approach to process optimization, knowledge management, business requirements, and user acceptance testing governance. This role serves as the functional owner for Tech CU's process catalog and knowledge management strategy, ensuring that Tech CU's people, processes, systems, and data are aligned to deliver efficient, member-centric services. The incumbent acts as a bridge between business stakeholders, technical teams, and vendors, and helps shape solutions that improve operational performance, enhance knowledge sharing, and create a culture of continuous learning and innovation.

Enterprise Knowledge Management (KM)

• Maintains and enhances the enterprise process catalog in partnership with the lines of business and the enterprise risk management team.
• Participates in KM Strategy discussions, vendor evaluations, RFP processes, and contract negotiations including providing requirements and evaluation criteria.
• Designs, implements, and maintains a KM framework that captures, organizes, and makes business policies, procedures, job aids, FAQs, and best practices centrally available, well-maintained, and consistently adopted.
• Partners with IT and vendor teams to integrate KM systems with chatbots, member self-service portals, and employee tools, ensuring a seamless experience across channels.
• Establishes governance for KM content lifecycle (creation, approval, versioning, archiving) and drives adoption across departments.
• Defines and tracks KM KPIs (usage, adoption, accuracy, and impact on member / employee efficiency).

Business Analysis & Requirements Governance

User Acceptance Testing (UAT) Oversight

Process Optimization & Continuous Improvement

Work Schedule

Workplace Essentials

Qualifications

Education : B.S. Degree in Business, Project Management, MIS, Computer Science, or related area (or equivalent experience).

Experience :

Knowledge / Skills / Abilities :

Licensing / Certifications :

Travel : May be required to periodically attend offsite training, meetings or events, typically with advance notice.

Typical Working Conditions : Office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance.

Equipment Used : Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements :

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay And Benefits

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation