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Beverage Server
Beverage ServerJACK Cleveland Casino LLC • Cleveland, OH, US
Beverage Server

Beverage Server

JACK Cleveland Casino LLC • Cleveland, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Role Responsibilities :

  • Responsible for monitoring the day-to-day team member / guest interactions of the Beverage Department.
  • Areas including all public beverage outlets, all service bars and all casino cocktail service.
  • Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
  • Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
  • Ensures consistent, high-quality service standards are maintained in the Beverage Department.
  • Builds relationships with our guests.
  • Resolves customer complaints regarding beverage service and takes action to resolve complaints.
  • Performs other duties as requested by the Beverage Manager.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Knowledge, Skills, & Abilities :

  • Must be able to work independently.
  • Must be able to sit, stand or walk for long periods of time (4 hours).
  • Must be able to respond calmly and make rational decisions when handling employee conflicts.
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Respond to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other necessary office equipment.
  • Must be able to tolerate areas containing dust, loud noises and bright lights.
  • Must be able to work varied shifts, weekends and holidays as needed.
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
  • Ability to speak distinctly and persuasively.
  • Must be able to read, write, speak, and understand English

    • Education & Experience Requirements :

  • High School Diploma or GED required.
  • Work requires 6 months previous beverage server experience.
  • Work requires effective communication in English, both verbal and written form in a professional manner.
  • Must present a neat and professional appearance.
  • Work requires interactions with customers, public and co-workers.
  • Work requires teamwork with other staff members.
  • Must be 21 years of age.

    • License Requirements :

  • None
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