Communication Specialist I Job at PHI Air Medical in Phoenix

Communication Specialist I

Location: Phoenix, AZ

PHI Air Medical – Join our life‑saving team and earn a sign‑on bonus up to $7,500.

Job Overview

PHI Health provides top‑tier emergency medical services with unmatched speed and efficiency. As a Communications Specialist, you will collaborate with industry experts to enhance services, expand reach, and support the seamless operation of our advanced fleet.

Responsibilities

• Assimilate information to make quality decisions while performing a wide range of specialized functions and complex communication services (requests for transport, assessment and triage of multiple incoming requests, and radio communications with aircraft).
• Maintain effective communication with crew members (medical and aviation) and aircraft, using a complex statewide, multi‑channel radio system and performing flight following procedures.
• Document accurate detailed medical information regarding patient condition and all transport activities; coordinate national and international medical transports.
• Input flight and ground transport information into the network database, ensuring compliance with FAA Part 135 and PHI Air Medical policies.
• Build positive relationships with referring and receiving facilities and pre‑hospital agencies to ensure a safe, coordinated response.
• Implement notification procedures for incidents, accidents, or emergencies involving personnel.
• Attend departmental staff meetings and continuing education meetings.
• Receive and process long‑distance air medical transport quote requests, calculate pricing, and educate callers on services.
• Initiate front‑end billing for quoted patient accounts and assist with follow‑up on accounts.
• Provide outbound follow‑up calls to requestors regarding quote status; identify and fill backhaul flight legs; keep transplant patient files current.
• Perform other duties as required.

Qualifications

• High School Diploma or equivalent.
• EMS and/or air medical communications experience preferred; experience in public relations, customer service, marketing, sales, or healthcare billing/insurance preferred.
• Medical terminology knowledge preferred.
• Computer literacy with proficiency in Word and Excel; ability to learn custom software.
• Excellent customer service skills; ability to remain calm, think clearly, and make decisions under pressure.
• Must pass pre‑placement drug screening and background check.
• Position is safety‑sensitive for the Arizona Medical Marijuana Act.

Training Requirements

• Successful completion of Communication Specialist Academy.
• PHI New Hire Orientation Classes.
• PHI Destination Zero.
• Successful completion of King County Emergency Medical Dispatcher Certification Program.
• Yearly recurrent training courses (HIPAA, Code of Conduct, etc.).

Core Competencies

• Safe – Commitment to Destination Zero principles.
• Efficient – Maximize resources for sustainable productivity.
• Quality – Deliver sustainable and reliable outcomes.
• Service – Dedicated to customers, communities, and colleagues.

Schedule / Location

• 3 & 4
• Phoenix, AZ

Disclaimer

The above statements describe the general nature and level of work performed by this classification and are not an exhaustive list of all responsibilities, duties, or skills required.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.