Customer Support Representative I

Job Title: Customer Support Representative I (Analyst 1 – Customer Service)
Pay Rate: $27.50 – $30.00 per hour
Type: Temporary (6-month assignment)
Schedule: Monday to Friday, 8 AM to 5 PM
Location: Fresno, CA

Position Overview
The Customer Support Representative I provides analytical, support, and problem-resolution services related to customer claims, feedback, and inquiries. The role requires attention to detail, strong communication skills, and the ability to efficiently research, analyze, and resolve issues across mis-shipments, damaged products, and product quality concerns.

Essential Duties & Responsibilities

• Analyze data collected from customer claims and feedback, researching instances and conducting root cause investigations.
• Resolve customer claims related to mis-shipments, damaged goods, and product quality issues quickly and accurately.
• Manage customer needs with a strong sense of urgency and professionalism.
• Record and analyze metrics for invoice corrections and support functions related to approved order disputes.
• Ensure timely execution of responsibilities and prioritize objectives to meet department goals.
• Facilitate sample orders and coordinate with regional deployment centers as needed.
• Maintain accurate claim records and ensure customers are reimbursed within identified timeframes.
• Respond efficiently and effectively to customer correspondence via phone, email, and written communications, escalating complex issues as appropriate.
• Identify out-of-tolerance measures and recommend corrective actions to mitigate recurring problems.
• Maintain excellent attendance and punctuality.
• Comply with quality, environmental, and safety regulations; ensure compliance among team members if applicable.

Minimum Qualifications

• Skilled in MS Word, MS Excel, and MS PowerPoint at an intermediate level; strong overall computer proficiency.
• Bachelor's degree preferred, or at least 4 years of business-to-business customer service, supply chain logistics, administrative support, or retail sales experience with increasing responsibilities.
• Ability to develop clear written communications, procedures, and work instructions.
• Strong analytical and reasoning skills; able to present information effectively to varied audiences.
• Demonstrated ability to work independently and collaboratively in fast-paced environments.

Work Environment & Requirements

• Business casual dress code; jeans permitted. GMP footwear required.
• Satisfactory attendance and timeliness required.
• On-site position at the company's main office.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.