Collections Specialist

Collections Specialist

We are looking for a Spanish speaking, motivated and detail-oriented Collections Specialist to manage third-party and in-house collection accounts. This role is critical in ensuring timely resolution of delinquent accounts while maintaining strong relationships with external partners. The ideal candidate will possess a strong background in collections, excellent analytical skills, and the ability to implement strategies for improved recovery rates.

Responsibilities :

• Build and nurture partnerships with third-party collection agencies through regular performance reviews and strategy discussions.
• Provide updates to senior management on account progress and overall health of third-party collections.
• Evaluate account data across multiple partners to identify opportunities for enhanced recovery results.
• Oversee the resolution of delinquent accounts in a compliant and timely manner.
• Assist the collections team with inbound and outbound calls, including negotiations, settlements, and account reconciliation.
• Utilize tools such as skip tracing and historical account data to effectively resolve outstanding balances.
• Introduce and implement process enhancements to improve efficiency and compliance.
• Monitor and manage account performance metrics to ensure goals are met.
• Collaborate with internal teams to refine collection strategies and optimize workflows.

Requirements :

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.