Talent.com
Front Desk Agent
Front Desk AgentThe Columns Hotel • New Orleans, LA, US
[error_messages.no_longer_accepting]
Front Desk Agent

Front Desk Agent

The Columns Hotel • New Orleans, LA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Job Summary : The Front Desk position is a vital member of the hotel team, overseeing guest arrivals and departures and generally being an excellent ambassador of the hotel. The front desk agent must have a firm grasp on what is happening in all parts of the hotel and be able to direct guests and answer questions. The front desk agent should also be knowledgeable of local attractions and be able to assist with navigation and questions about the city. The following description is not exhaustive, and we hope to see the role expand to include additional responsibilities within the hotel.

Core Tasks and Key Responsibilities

HOSPITALITY : Cultivate a thriving culture of authentic hospitality for all stakeholders that support our business objectives and growth

  • Create a welcoming and hospitable environment for guests.
  • Greet every guest at the front desk in a friendly and service oriented manner
  • Stay apprised of daily hotel guest check ins and recognize and welcome as XXPs.
  • Recognize, welcome, and build rapport with hotel guests.
  • Demonstrate professionalism when speaking to guests and colleagues.
  • Communicate with management team regarding any guest issues or concerns
  • Multi-task and demonstrate athleticism when “finding the yes” for all guests within reason

OPERATIONAL DUTIES :

  • Train to use hotel systems (StayNTouch, SiteMinder, Resy) to manage arrivals, processing payment as needed, and updating guest information and statuses
  • Properly answer guest inquiries with regards to hours of operation and special events information, along with basic operational information, menus, and reservations.
  • Act as a liaison between the guest, management, service staff, kitchen, and hotel staff, and communicate accordingly.
  • Assist with In Room Dining Orders
  • Work with efficiency and a sense of urgency while remaining composed. Multi-task with grace and poise.
  • Arrive on time and “floor-ready” for scheduled shifts while following dress code guidelines and standards.
  • Clock in and out for each scheduled shift and shift break.

    • If you're interested in the position and feel this job is right for you, please respond to this posting with your resume or reach out to our Rooms Division and Front Desk Manager, Brock Wilson, directly at <

    [job_alerts.create_a_job]

    Front Desk Agent • New Orleans, LA, US

    [internal_linking.related_jobs]
    Front Desk Agent

    Front Desk Agent

    HEI Hotels and Resorts • New Orleans, LA, US
    [job_card.full_time]
    Assist guests with arrival and departure from hotel, while providing positive guest experiences.Essential Duties and Responsibilities. Greet customers immediately with a friendly and sincere welcome...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hampton Inn New Orleans Canal Street - Front Desk Agent

    Hampton Inn New Orleans Canal Street - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Hampton Inn New Orleans Canal Street - Front Desk Agent.Join Our Team as a Front Desk Agent!.The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth che...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent

    Front Desk Agent

    Marriott Hotels & Resorts • New Orleans, LA, United States
    [job_card.full_time]
    Our jobs arent just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to del...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hotel Tonnelle Tribute Portfolio - Front Desk Agent

    Hotel Tonnelle Tribute Portfolio - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Hotel Tonnelle Tribute Portfolio - Front Desk Agent.Join Our Team as a Front Desk Agent!.The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-i...[show_more]
    [last_updated.last_updated_variable_days]
    Front Desk Agent, Marriott Lakeway, Metairie LA

    Front Desk Agent, Marriott Lakeway, Metairie LA

    Blue Sky Hospitality Solutions • Metairie, LA, US
    [job_card.full_time]
    Assist guests with arrival and departure from hotel, while providing positive guest experiences.Complete the registration process by inputting and retrieving information from a computer system, con...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Agent

    Front Desk Agent

    Louisiana Staffing • New Orleans, LA, US
    [job_card.full_time]
    Crescent Hotels & Resorts Guest Services Agent.At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we prov...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Job Guest Services Agent

    Job Guest Services Agent

    Highgate Hotels • New Orleans, LA, US
    [job_card.full_time]
    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    French Quarter Courtyard Hotel - Front Desk Agent

    French Quarter Courtyard Hotel - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Join Our Team as a Front Desk Agent! .The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting sta...[show_more]
    [last_updated.last_updated_30]
    Rubensteins Hotels - Front Desk Agent

    Rubensteins Hotels - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Join Our Team as a Front Desk Agent! .The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting sta...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent

    Front Desk Agent

    Omni Hotels & Resorts • New Orleans, LA, United States
    [job_card.full_time]
    S are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impressio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Agent

    Front Desk Agent

    Marriott • New Orleans, LA, United States
    [job_card.full_time]
    Additional Information • • • •Job Number • • 25168691 • •Job Category • • Rooms & Guest Services Operations • •Location • • Sheraton New Orleans Hotel, 500 Canal Street, New Orleans, Louisiana, United Stat...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    The Saint Hotel Autograph Collection - Front Desk Agent

    The Saint Hotel Autograph Collection - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    The Saint Hotel Autograph Collection - Front Desk Agent.Join Our Team as a Front Desk Agent!.The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth che...[show_more]
    [last_updated.last_updated_30]
    Hampton Inn & Suites New Orleans Downtown French Quarter - Front Desk Agent

    Hampton Inn & Suites New Orleans Downtown French Quarter - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Hampton Inn & Suites New Orleans Downtown French Quarter - Front Desk Agent.Join Our Team as a Front Desk Agent!.The Front Desk Agent is the ultimate guest experience gurumastering the art of warm ...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent

    Front Desk Agent

    Marriott International • New Orleans, LA, United States
    [job_card.full_time]
    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Desk Agent

    Front Desk Agent

    Omni Houston Hotel • New Orleans, LA, US
    [job_card.full_time]
    The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel.Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Hilton Garden Inn New Orleans Convention Center - Front Desk Agent

    Hilton Garden Inn New Orleans Convention Center - Front Desk Agent

    Aimbridge Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Join Our Team as a Front Desk Agent! .The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting sta...[show_more]
    [last_updated.last_updated_30]
    Bourbon Orleans - Front Desk Agent

    Bourbon Orleans - Front Desk Agent

    Evolution Hospitality • New Orleans, Louisiana, United States, 70112
    [job_card.full_time]
    Bourbon Orleans - Front Desk Agent.Join Our Team as a Front Desk Agent!.The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to ...[show_more]
    [last_updated.last_updated_30]
    Front Desk Agent

    Front Desk Agent

    Marshall Hotels & Resorts • New Orleans, LA, US
    [job_card.full_time] +1
    The Front Desk Agent is the first point of contact for guests and clients entering the establishment.They are responsible for providing excellent customer service, managing administrative tasks, an...[show_more]
    [last_updated.last_updated_30] • [promoted]