Express Car Wash Team Member

Job Description

Job Description

Description :

Job Location : Mountain View

FLSA (Fair Labor Standards Act) : Non-Exempt

Reporting Structure : Team Leader

Starting Pay : $20-$21 Per Hour

Join Our Growing Team at Loop Neighborhood Market!

Are you ready to be part of a dynamic, fast-growing organization that's reshaping the convenience store industry? Loop Neighborhood Market is an industry leader looking for passionate, customer-focused individuals to help us redefine the c-store experience.

Our mission is simple : to offer high-quality, better-for-you products, paired with exceptional customer service, and create a fantastic experience from the moment you walk into our stores. If you're motivated by innovation and have a passion for delivering outstanding service, we'd love to have you on our team.

Apply today and help us change the way people experience convenience!

Position Summary :

The Express Car Team Member is responsible for providing exceptional service, ensuring a positive experience for all customers. This includes assisting customers in selecting the right wash package, offering additional services through effective upselling techniques, and ensuring a clean and welcoming environment. The associate is expected to maintain a professional, friendly demeanor while addressing any customer inquiries and needs promptly.

In addition to customer service, the associate plays a vital role in maintaining and operating the car wash. This includes performing routine cleaning and maintenance of the wash equipment, monitoring the car wash system for any issues, and troubleshooting minor malfunctions in the automatic car wash system. Strong communication skills and a basic understanding of car wash operations and equipment are essential for success in this role. The position requires a detail-oriented, proactive individual who is dedicated to maintaining the cleanliness and smooth operation of the car wash while delivering top-tier customer service. We will provide all necessary training to get you up to speed in this role, so if these duties excite you, apply as soon as possible!

We expect all our staff to embody our Core Values : People, Teamwork, Communication, Training, Results Matter, Fun, Customer Centered and Safety. We all win as one. Living our brand is a critical component of all our roles.

Below is a general outline of some of the roles and responsibilities expected of our Express Car Team Members (this list is not all inclusive) :

Primary Responsibilities :

• Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
• Upsell additional services and products, such as upgraded wash packages or car care items, to enhance customer experience and drive sales.
• Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
• Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
• Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
• Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
• Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
• Additional duties as required by the Team Leader to support store operations

Requirements :

Requirements and Qualifications :

Employee Incentives :

Additional Info :

Disclaimer : The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary of the position described. Management reserves the right to revise or change this position description at any time.