Front Office Supervisor - Front Desk

S13122P

Front Office Supervisor - Front Desk

PSO-Cont Ed-Aux Oper-Hotel

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA’s mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel.

www.georgiacenter.uga.edu

External

TRS

Employee

Benefits Eligible

Full Time

Must be flexible with schedule, five-day work week; can be any days Sunday through Saturday with shifts of 7am-3pm, 11am-7pm, 3-11pm, or 11pm-7am.

This is a designated position and may require employee to work when the university is closed.

$19.231-$20.192 per hour (commensurate with experience)

10/22/2025

Yes

11/01/2025

Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Service/Maintenance Supervisor

Non-Exempt

1.00

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Minimum of 2 years experience working in supervisory role, preferably in hotels
Efficient in Microsoft Office Suite (Word, Excel, Teams, and Outlook)

• Serve as Manager on Duty
• Supervise front office employees to ensure efficient and high-quality guest experience
• Support team members in handling guest requests and complaints in order to achieve a positive outcome
• Communicate with team members, so that employees on duty are fully aware of relevant matters related
to guests and/or other departments
• Perform bucket checks, income auditing, and monitor room inventories
• Understand all hotel room categories, room rates, packages, promotions, and other product knowledge
necessary to perform daily duties and help maximize revenue opportunities
• Monitor guest billing arrangements
• Knowledge of hotel’s fire, health, and safety regulations and, when required, act in accordance with
these policies and procedures
• Assist Front Office Manager and Front Office Assistant Manager
• Attend meetings and training sessions as required
• Build strong relationships and cooperate with other hotel departments

Outstanding customer service skills, professional communication skills, computer skills, detail oriented, time management and organizational skills

Stand for long periods of time while continuously working with/on computer

No

Yes

Yes

No

No

No

No

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Supervising shift work and acting as “Manager on Duty” as needed

75

Administrative work which includes auditing shift work, assisting the department manager with scheduling, ordering supplies and other administrative duties as assigned

15

Attend departmental meetings and mandatory trainings

10

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Leta Salazar

leta.salazar@georgiacenter.uga.edu