Field Support Representative

A company is looking for a Field Support Representative to provide support to Retail Field Teams and internal employees in a call center environment.

Key Responsibilities

Answer incoming calls and provide assistance for project-related questions and troubleshooting

Document calls accurately in a call center database and complete orders for material requests

Collaborate with team members to improve customer service and escalate project issues as needed

Required Qualifications

High School degree or equivalent experience in customer service or retail

Experience in call center support preferred

Basic computer skills, including familiarity with Microsoft Office applications

Ability to adapt in a fast-paced environment

Bilingual skills may be required based on business necessity