Front Desk Coordinator

Job Description

Job Description

We are looking for an organized and proactive Front Desk Coordinator to join our team on a contract basis in Sunn, California. In this role, you will be the first point of contact for patients, ensuring a seamless and detail-oriented experience. Ideal candidates are skilled in multitasking, possess excellent communication abilities, and thrive in a fast-paced environment.

Responsibilities :

• Serve as the primary point of contact for patients, addressing inquiries and providing exceptional service.
• Manage and maintain the front office, ensuring it is clean, organized, and welcoming.
• Coordinate patient appointments, including scheduling, reminders, and follow-ups.
• Handle billing, insurance verification, and related administrative tasks with precision.
• Operate a multi-line phone system to answer inbound calls efficiently and effectively.
• Collaborate with the dental team to optimize office workflows and administrative procedures.
• Assist in the transition to a paperless patient management system, ensuring accurate documentation and record-keeping.
• Provide concierge-level services to enhance patient satisfaction and experience.
• Maintain confidentiality and accuracy in handling sensitive patient information.
• Support additional administrative duties as needed to ensure smooth office operations.
• Proven experience in receptionist or front desk roles, ideally in a healthcare or dental setting.
• Proficiency in using multi-line phone systems and managing inbound calls.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills to interact with patients and team members.
• Familiarity with billing processes, insurance verification, and administrative tasks.
• Ability to work independently, demonstrating initiative and problem-solving skills.
• Positive attitude and adaptability to learn new software or systems.
• Experience with dental software is preferred, but training will be provided for the new system.