Customer Success ManagerVirtualVocations • Richmond, Virginia, United States

Customer Success Manager

VirtualVocations • Richmond, Virginia, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Success Manager who will take full ownership of the post-sale journey and ensure every customer achieves real, measurable success.

Key Responsibilities

Guide onboarding, accelerate adoption, and improve workflows for customers

Drive renewals and identify expansion opportunities in collaboration with Sales

Manage account health, address risks, and communicate updates effectively with customers

Required Qualifications

3 to 7 years of Customer Success or Post Sales experience in B2B SaaS

Preferred experience in insurance, insurtech, MGA, MGU, carrier, or brokerage

Ability to manage complex onboarding processes, including CSV and API integrations

Proven track record of driving renewals and expansion independently

Experience with systems like AMS, PAS, ERP, or CRM

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