Performance Analyst

Performance Analyst

The City of Riverside, Office of the City Manager, is accepting applications for the position of Performance Analyst to fill one (1) vacancy in the Organization Performance & Audit Division. The eligibility list established may be used to fill the current and / or upcoming vacancies within this classification for up to six (6) months.

Under the direction of the Organizational Performance & Audit Manager, the Performance Analyst leads the research, planning and execution of reviews that deliver innovative strategies that improve customer service, operational effectiveness, and departmental efficiency; works collaboratively with all City departments; designs and implements performance measures aligned with City Council priorities and department strategic goals; evaluates the effectiveness of existing programs, and recommends enhancements to performance reporting.

Typical duties may include, but are not limited to, the following :

• Research, identify, prioritize and incubate new ideas / innovative solutions to enhance internal processes, systems and services.
• Conducts operational reviews, assesses compliance with policies and procedures, identifies risks and control gaps, and develops recommendations that strengthen transparency, efficiency, and service delivery.
• Research, analyze data, develop and assist in the implementation of innovative solutions in collaboration with subject-matter-experts within City departments, local colleges / universities, entrepreneurs, other cities, etc.
• Plan and conduct organizational performance review studies to identify areas of efficiency and effectiveness to improve the utilization of organizational resources.
• Participate in the development and evaluation of key performance indicators and performance reporting systems. Coordinate quarterly performance reporting process with departments.
• Supports audit planning, documentation, and follow-up activities to ensure corrective actions are implemented.
• Provide concise and comprehensive oral and written reports for elected officials, executive management and staff on organizational strategic goals and performance measures.
• Identify, monitor, and evaluate public and private sector innovations and service delivery breakthroughs.
• Develop and maintain an Innovation Knowledge Center portal of performance benchmarks and best practices.

Education : Bachelor's degree from an accredited college or university with major course works in business administration, public administration, organizational development or a closely related field. Two years of additional qualifying experience may substitute for the two years of the required education on a year-for-year basis.

Experience : Three years of experience performing organizational performance review, audit, or business analysis, preferably in a municipal / government environment.

Highly desirable qualifications : Certified Public Accountant (CPA) Certified Internal Auditor (CIA) Six Sigma certification (Black Belt or Green Belt)

Documents required at the time of application :

For general information on completing your on-line application, click here : Application Guide.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

Important information on scheduling assessments : If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

Positions that require, or may require, a California Commercial Driver's License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and / or medical / physical examination.

Note : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options :

All applicants will be notified via e-mail or telephone of their application status and the assessment dates / times / locations after the closing date of this announcement. The provisions of this job announcement do not constitute an expressed or implied contract.