Field Engineer/ Customer Support Engineer & Technologist

Responsibilities:

• Perform commissioning as per customer expectations and contracts in place:Provide process support for installationsProvide feedback to operations, engineering for required modifications to equipment
• Write reports and recommend solutions based on site visit observations and theoretical background.
• Perform evaluations:
• Troubleshoot potential inefficiencies in process and provide feedback for possible methods to improve equipment use.
• Provide training and education to customers on theory and equipmentCoordinate all logistics for presenters and attendees at seminarsPrepare customized training material for on-site customersHelp develop small focused training sessions with current templateHelp develop food safety specific seminar
• Manage tools and equipment needed to perform on-site evaluationsInvestigate new tools / measuring devices to improve department performance and/or expand service offerings
• Interact with product management and R&D management to update on customer needs and satisfaction with their technical requests
• Interact with operations to update on equipment improvement
• Develop process related articles for publication in trade magazines

Requirements:

• Bachelor’s degree in Engineering, Food Science/Process Technology or related field
• 2-6 years of experience in a technical role
• Proven ability to solve problems
• Fluent command of technical English language (oral and written)
• Good communication skills internal and external with customers, as commissioning engineer is the face of the company towards customers in the most critical stage of the project as experienced by their customers.
• Experience/willingness to travel domestic and international approx. 50 %
• Ability to deal with stress and challenging expectations of customers and internal.
• MS Office
• CAD experience or ability to read and understand technical drawings preferred
• Technical hands on mentality/ manual work experience in mechanical as well as electrical/automation field preferred