Senior Repair Process / Product Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Global Repair Services Operations provide the product repair support for warranty and non warranty for the Motorola Solutions Products in the region. Currently, the Repair Operations support multiple countries within the regions. Our goal is to provide a seamless experience to Motorola Solutions customers in the moment that matters.

Job Description

This role focuses on driving innovation and efficiency within the repair organization through a combination of data-driven analysis, process optimization, and project leadership. By leveraging mathematical and scientific models, the individual will research and refine repair production methods, develop quality control systems, and implement financial management controls. A key aspect of the role is identifying trends in defective products, communicating them to engineering, and leading continuous improvement initiatives to enhance efficiency, reduce waste, and improve customer satisfaction. This includes leading projects focused on digitalization, automation, and cost reduction.

• Researching new developments and product lines in the repair organization, using mathematical and scientific models to understand repair production methods.
• Testing new / shipping products repair lines for usability and efficiency. Modifying the designs using data collected.
• Creating and developing quality control systems to optimize repair production and reduce waste.
• Developing management control systems for more efficient financial planning.
• Preparing reports and operating guidelines for company-wide implementation
• Investigates, proposes, develops, optimizes and evaluates processes and equipment. Performs experiments, analyzes data and / or failures, and determines root causes for failures.
• Define the repair strategy and repair readiness for Repair Service Centers for the new product including repair cost and investment cost.
• Communicates trends of defective products to engineering to reduce the need for service or identify potential product issues.
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• Provide consultation to cross-functional teams to address business issues.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Establish and maintain relationships with key stakeholders and suppliers.
• Time to time projects will be assigned to lead on i.e customer satisfaction project, digitalization, transformation and automation project, and process / cost continuous improvement project. Prepare project plans and schedules. Provide status updates of assigned projects to the management.

Additional Qualified Skills :

Target Base Salary Range : $85,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include :

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.