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Team Leader (Medical Assistant) Willimantic, CT
Team Leader (Medical Assistant) Willimantic, CTGoHealth Urgent Care - UCSF Health • Hartford, Connecticut, USA
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Team Leader (Medical Assistant) Willimantic, CT

Team Leader (Medical Assistant) Willimantic, CT

GoHealth Urgent Care - UCSF Health • Hartford, Connecticut, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

Summary :

In a collaborative manner the Team Leader Medical Assistant will provide support to the Medical Providers Radiologic Technologist and patients through a variety of tasks including but not limited to patient care management organization and communication.

The Team Lead Medical Assistant completes all activities accurately with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience a culture of care and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration Innovation Diversity and Inclusion Integrity and Accountability.

Job Requirements

Education :

  • Graduate of a Medical Assistant Program preferred
  • 1 years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
  • CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
  • High school diploma or equivalent required

Work Experience :

  • 2 years of Medical Assistant experience
  • 5 years of experience or (medical) military experience in lieu of required certifications listed below
  • Knowledge of medical terminology strongly preferred
  • Required Licenses / Certifications

    One of the following certifications is required (or must obtain within 15 months of hire) :

  • ARMA- American Registry of Medical Assistants
  • CCMA- Certified Clinical Medical Assistant (verified through NHA National Healthcareer Association)
  • CMA- Certified Medical Assistant (verified through AAMA American Association of Medical Assistant)
  • RMA- Registered Medical Assistant (verified through AMT American Medical Technologists or AAH American Allied Health)
  • NCMA- National Certified Medical Assistant (verified through NCCT National Center for Competency Testing)
  • NRCMA Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
  • Or the following certifications are excepted at the time of hire :

  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
  • CNA - Certified Nursing Assistant
  • Valid State Drivers License
  • Must pass MVR background check
  • Basic Life Support (BLS) required or must be obtained (see below)

  • Hire Date on or before 8 / 31 / 23 must obtain BLS certification by 3 / 31 / 24
  • Hire Date on 9 / 1 / 23 to 9 / 30 / 23 must obtain BLS certification by 12 / 31 / 23
  • Hire Date of 10 / 1 / 23 or after must obtain BLS certification within 30 days of hire date
  • Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.
  • MA in WA State : must hold : 1) Certified MA (AAMA NCCT CMA RMA) and WA certificate. (
  • Requires application with WA as Certified MA) OR 2) Registered MA (
  • Requires application with WA as Registered MA)
  • MA in CA State : must hold : 1) Graduate of MA school needed Certified OR 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician NP PA etc.
  • Additional Knowledge Skills and Abilities Required

  • Knowledge of medical office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Social perceptiveness and service oriented
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Proficiency in MS Office and patient management software
  • Keyboard proficiency
  • Experience using Electronic Health Records
  • Core Competencies :

    Collaboration : Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

    Innovation : Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

    Diversity and Inclusion : Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.

    Integrity : Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.

    Accountability : Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

    Essential Functions :

  • Supervise and support team members and business operations.
  • Ensure day to day operations including ordering inventory management call backs etc. are completed regularly with follow-up from OSM.
  • Conduct monthly inventory
  • Responsible for order submission to OSM
  • Assist OSM in resolving patient concerns at the center.
  • Provide weekly updates in 1 : 1s with OSM and Director
  • Drive KPIs and Strategic Initiatives in partnership with OSM (NPS LWOBs GoReg Registration Errors Conv Pay Quality Metrics Etc.)
  • Responsible for site walk-throughs
  • Assist center with patient rushes and be available to step in last minute to fill open shifts / call outs without the use of Premium pay.
  • Assist with MOD duties such as during weekly leadership meetings conference calls leadership events weekends etc.
  • Conduct performance review assist in the training and assessment of team members assigned to the center.
  • Participates in interviewing and provides feedback on new hire selection
  • Conduct patient registration which includes securing required paperwork and insurance documentation and verification of insurance and patient eligibility.
  • Process co-pays and schedule patient appointments for assigned center.
  • Answer patient questions regarding their care and keep them informed of their status.
  • Inform technical staff of patient flow.
  • Prepare patients for examination which includes conducting interviews to verify patient information record medical history; confirm purpose of visit;
  • Perform preliminary physical test (blood pressure weight temperature etc.) for vital signs and escalate critical cases to provider as needed.
  • Conduct point of care testing as needed (i.e. flu strep urinalysis ECG HCG); and provide patient information to provider.
  • Responsible for stocking supplies and maintenance of exam rooms front desk and reception area; ensure providers have medical supplies needed.
  • Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
  • Responsible for maintenance of medical records and scanning charts to patient files.
  • Answer phone calls collect and sort daily incoming and outgoing postal correspondence
  • Ensure reception is well maintained
  • Conduct courtesy call-backs for patient follow-up.
  • Perform opening and closing duties which includes end-of-day communication and securing the building when applicable.
  • Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance / Quality Control logs for equipment troubleshoot breakdowns perform preventive maintenance and submit repair tickets as needed.
  • Partner with Market PBP (people business partner) and OSM to issue DANs / PIPs in accordance to our policies
  • Assist OSM with call out management if needed
  • All other duties as assigned.
  • Note : this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

    Set up email alerts as new job postings become available that meet your interest!

    If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

    Key Skills

    Business,Car Driving,EAM,EPC,Employee Benefits

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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