Manager, Behavioral Health

Manager, Behavioral Health

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote, travel is expected to be up to 10%, and the expected schedule is Monday - Friday 8:00am - 05:00pm central. Independently licensed in TX, MO, or LA (LCSW, LPC, LMHC, or LMFT) required.

What You'll Do

As the Manager, Behavioral Health Longitudinal at Imagine Pediatrics you will manage a team of supervisors overseeing three roles: Behavioral Health Therapists, Behavioral Health Care Managers, and Care Team Assistants who work as an interdisciplinary team to serve a patient population experiencing severe mental illness (SMI). This role oversees a regional behavioral health care team and is responsible for team metrics and program outcomes.

90% of Manager, Behavioral Health, longitudinal role will be administrative inclusive of the following:

• Manage a team of regional cross functional care team members with the support of supervisors.
• Provide oversight to a team of supervisors including 1:1 support, quarterly feedback, and typical functions of people management.
• Provide guidance to supervisors regarding performance management of indirect reports.
• Uphold team members responsible to Imagine specific policies, clinical programming requirements, and utilization targets.
• Partner with talent acquisition to carry out hiring plans, interviews, and onboard new team members.
• Assist with strategic planning for expansion into new markets for company growth.
• Analyze programmatic metrics and individual metrics in order to utilize staff appropriately.
• Hold the team accountable for working at the top of their license and utilizing team functions as efficiently as possible.
• Identify areas for improvement within team processes, clinical care, and action on projects to make them more efficient.
• Serve as the Behavioral Health Longitudinal representative in leadership meetings to provide feedback, improve patient experience, and support the development of new programs and services.
• Acts as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high-quality services.
• Collaborate with clinical education team for implementation of new trainings in alignment with care team and organizational needs.
• Create a positive and inclusive culture of teamwork and accountability.
• Assist behavioral health team with navigating new processes, policies, and procedures.

10% of Manager, Behavioral Health longitudinal role will be clinical and include but are not limited to the following responsibilities.

• Consult with market leaders on behavioral health cases.
• Manage patient escalations as needed.
• Support service recovery calls.

What You Bring & How You Qualify

First and foremost, you're passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. A qualified candidate will be empathetic, caring, organized, and has strong relationship-building skills. In this role, you will need:

• Master's degree in social work, Marriage and Family Therapy, Counseling, or related area
• Must be licensed to independently practice in TX, MO, or LA (LCSW, LPC, LMHC, LMFT), openness to cross-state licensure.
• 5 years of experience post independent licensure in a behavioral health setting.
• 3 years of experience in management/supervision of mental health providers (experience in remote/start-ups environments preferred).
• Experience working with children, adolescents, and their caregivers inclusive of external systems involved in a minor's care.
• Experience with chart auditing and training to improvement-oriented outcomes.
• Certification/Training in evidence-based modalities including but not limited to cognitive behavioral therapy and dialectical behavioral therapy preferred
• Experience working with high-risk behavioral health populations including but not limited to suicidal ideation, homicidal ideation, severe persistent mental illness (SPMI), children in the foster care system.
• Strong preference and comfortability conducting triage assessments and crisis interventions.
• Diligent regarding documentation standards and accustomed to using electronic medical records.
• Experience working with a diverse population or demographics.
• Telehealth experience
• Familiarity with technology, Microsoft suites, and documenting in electronic health records.
• Fully remote with 10% travel for training/education

What We Offer (Benefits + Perks)

The compensation range for this role is $88,000 - $107,000. In addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We're guided by our five core values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.