IT System Administrator

Overview

Champion Windows - System Administrator

As the IT System Administrator, you will provide expert level user support and customer service on all company-supported devices, networks and applications. They will also be able to support Virtual Servers hosted in Hyper-V and VMWare, having experience in backup technologies, such as Veeam and Barracuda.

Pay Range : $70,000 - $80,000 per year

Responsibilities

• Configure and maintain virtual servers, with proficiency in Hyper-V and VMware environments. Familiarity with high-availability clusters is preferred.
• Monitor file shares and cluster shared volumes to ensure optimal performance.
• Conduct system audits of backup infrastructure to verify recoverability.
• Configure and maintain server backup utilities (experience with Veeam or Barracuda is a plus).
• Set up and respond to network monitoring alerts, diagnosing and repairing issues promptly. Create additional alerts to effectively monitor customer environments when necessary.
• Utilize PowerShell scripting and remote monitoring and management (RMM) tools (prior experience is advantageous).
• Apply expertise in Linux and database servers, with a bonus skill set in on-premise-to-cloud migrations.
• Address escalated technical support requests with urgency, providing remote and onsite assistance. Resolve complex issues beyond the scope of Tier II and III technicians.
• Proactively identify recurring issues and trends, implementing preventative solutions.
• Thoroughly document all relevant information and operational procedures in company portal.
• Ability to perform all administrative duties for server virtualization, Active Directory, Office 365, Microsoft Entra and Microsoft Azure.
• Configure and maintain VoIP telephone systems.
• Troubleshoot network issues—including wired, wireless, and VPN connectivity problems.
• Manage all administrative tasks for server virtualization, Active Directory, Office 365, Microsoft Entra, and Microsoft Azure.
• Perform administrative duties using Mobile Device Management (MDM) software for mobile devices (familiarity with Meraki MDM and Microsoft Intune is desirable). Configure application packages for deployment via MDM.
• Mentor and provide guidance to Support Technicians on escalated or complex user issues.
• Participate in a rotating on-call schedule to address after-hours emergencies.
• Troubleshoot and resolve issues related to MFA and SSO configurations. Collaborate with cross-functional teams to integrate MFA and SSO into existing systems.
• Other duties as assigned.

Qualifications

Education / Certification :

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

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Also, we offer a competitive compensation package that includes medical / dental / vision / disability coverage, 401(k), flex spending account and more.