Installation Desktop Engineer

Responsibilities

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The Installation Desktop Engineer will:

• Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software
• Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required
• Support customer installations and support in person, remote desktop and/or by phone
• Must be focused on working with a team and coordinating with team members to solve complex issues
• Provide a high-level of customer service to all customers including effective communication
• Install, configure, and upgrade computer hardware and software which includes the migration of data
• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Contribute to departmental policies and procedures related to computer hardware, software installations and customer support
• Support Windows 10, Mac OS, iOS, and Android
• Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems
• Perform delivery of IT Equipment as well returning to stock of equipment
• Provide phone and help-desk support for local and off-site users
• Maintain current knowledge of relevant technologies as assigned
• Participate in special projects as required

Qualifications:

• U.S. Citizenship required.
• Must pass background investigation to obtain Public Trust.
• Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT
• Associate's Degree in a Computer-centered discipline.
• 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment
• Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites
• Advanced level experience in MAC/PC hybrid environments including mobile devices
• Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems
• Experience troubleshooting mobile devices using both iOS and Android
• Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
• Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows
• Excellent diagnostic and problem-solving skills
• Proven analytical and problem-solving abilities
• Ability to effetely prioritize and execute tasks in a high-pressure environment
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs
• Must be able to lift to 50 lbs
• Keen attention to detail
• Team oriented and skilled in working within a collaborative environment
• Strong verbal and written communication skills

Desired Skills:

• Bachelor’s Degree
• Experience with AirWatch