Business Consultant

Join Sedgwick

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek recognizes Sedgwick as America's greatest workplaces national top companies certified as a great place to work fortune best workplaces in financial services and insurance.

Primary Purpose

To lead the business analysis efforts for managing and optimizing communication templates across the organization. This role combines business analysis expertise with technical proficiency in Java, ensuring templates are accurate, compliant and seamlessly integrated into communication systems.

Essential Functions and Responsibilities

Lead requirements management for communication projects, including planning and execution of requirements strategies. Collaborate with project managers, requestors, operations, IT teams, and clients to ensure complete understanding of software requirements. Review and validate requirements documentation prepared by team members for compliance with governance standards. Produce detailed project documentation, including process diagrams, wireframes, mock-ups, and reports using standard templates. Provide business-related IT knowledge during requirements gathering and analysis. Update and maintain letter templates using Java-based template logic. Ensure templates meet branding, compliance, and business requirements. Prepare reports and coordinate with other departments for data accuracy. Maintain and verify client parameters in the claims management system; research and resolve issues. Communicate process and procedural changes to business units in response to regulatory updates. Assist in delivering focused training sessions. Validate template formatting, placeholders, and dynamic fields for accuracy. Support testing and troubleshooting of communication templates in production environments. Recommend improvements for template efficiency and user experience.

Additional Functions and Responsibilities

Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.

Qualification

Education & Licensing : Bachelor's degree from an accredited college or university preferred. Experience : Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements strongly preferred. Skills & Knowledge : Strong attention to detail for formatting, alignment, and placeholder validation. Excellent oral and written communication, including presentation skills. Working knowledge of Java for template logic and integration. PC literate, including Microsoft Office products. Analytical and interpretive skills. Strong organizational skills. Good interpersonal skills. Excellent negotiation skills. Self-motivated. Ability and willingness to take initiative. Ability to work in a team environment. Ability to meet or exceed service expectations.

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical : Computer keyboarding, travel as required. Auditory / Visual : Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an equal opportunity employer and a drug-free workplace.