Supervisor of Front-End Operations

Position Title : Supervisor of Front-End Operations

Department : Sales

Supervisor : Branch Manager

FLSA : Non-exempt

Position Summary :

The Supervisor of Front-End Operations is crucial in enhancing the performance of cashiers, loaders, and retrieval staff while delivering exceptional customer service. This role ensures compliance with company policies and encourages a smooth and efficient front-end operation.

Essential Functions :

• Lead, train, and evaluate front-end staff to build a high-performance team.
• Foster a friendly, efficient, and professional customer service environment.
• Ensure adherence to sales and security protocols.
• Promptly address and resolve customer complaints with professionalism.
• Assist customers in finding products and provide detailed information about them.
• Plan and prepare staff schedules, including coverage for breaks and vacations.
• Perform cashier duties and operate the register as necessary.
• Handle supervisory functions like processing returns, adjustments, and voids.
• Support staff in verifying customer receipts to minimize losses.
• Utilize software effectively to manage inquiries, execute price checks, and oversee inventory queries.

Other Responsibilities :

Education, Experience, and Skills Required :

Physical Requirements :

12x / hour) - 50 lbs

30x / hour) - 20 lbs

Work Environment :