Personal Holiday Planner (Virtual - AZ only)

Cruise Sales Representative

Job Summary : This position involves selling cruise vacation packages through outbound and inbound calls, developing client relationships, generating leads, and achieving sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-ups, and converting leads into reservations. A customer-centered approach is important for building long-term relationships, repeat business and referrals. The role requires working independently to consistently meet and surpass monthly sales targets.

Essential Functions :

• Promote and sell Carnival Cruise Line cruises for Australia by engaging with guests and following up on leads through both inbound and outbound calls.
• Establish and maintain customer relationships by providing excellent customer service, including making changes, upgrades, and additions to current bookings.
• Maintain a database of customer contacts to close sales. Regularly update the database and set reminders to reach customers, promptly addressing their needs and concerns.
• Attend mandatory training and meetings regularly with your coach and management team. Some sessions may be ad hoc, but participation is required.
• Present cruise products and provide tailored travel recommendations.
• Maintain and enhance relationships with past and current guests while proactively seeking new business opportunities.
• Perform additional job-related functions as assigned.

Qualifications, Knowledge, Skills & Abilities :

Other :

Salary :

Ethics & Compliance : In addition to other duties / functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

About Us : At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.