Field Service and Delivery Sales Representative, Coffee SystemsFarmer Bros. USA • Lee's Summit, MO, US
Field Service and Delivery Sales Representative, Coffee Systems
Farmer Bros. USA • Lee's Summit, MO, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Typical Work Schedule : Monday - Friday, 7 : 00 am - 4 : 00 pm; overtime when needed. Driving Requirements : Valid Driver's License required. Must be able to complete a successful DOT physical. High School Diploma or equivalent. Route delivery experience preferred; customer service background ideal. Foodservice experience desired. Clean, strong driving record. Mechanical aptitude with company hardware and software. Accurate assessment of customer needs; strong communication and active listening. Alignment with business objectives; sound commercial judgment. Proactive identification of issues and opportunities. Self-awareness and ability to build rapport and cooperative relationships. Growth mindset—hunts for new opportunities to expand the business. Self-starter who thrives with minimal supervision; decisive and resourceful. Effective working relationships with customers and team members. Proactive approach to tasks and problem-solving. Benefits may include medical coverage, retirement plans, and paid time off. Our PTO program provides at least the hours and pay necessary to satisfy state or local laws where we operate. For details on our compensation structure and location-based pay, contact Farmer Brothers Human Resources.
Job Description
Job Description
Field Service and Delivery Sales Representative, Coffee Systems Why this role matters
You’ll be the on-the-go expert ensuring customers never run out of their favorites while keeping brewers clean, calibrated, and ready to pour. When routes need coverage, you step in, keep the schedule tight, and elevate every stop.
What you’ll do
- Cover routes for relief : deliver, replenish, and rotate all beverage station products.
- Sell and deliver coffee, tea, and related items to assigned accounts.
- Guarantee every customer on the daily schedule receives required delivery and service.
- Execute at least one daily CQC (Cup Quality Check); maintain equipment cleanliness and function.
- Identify and close distribution gaps; enable seasonal / LTO promotions and pricing actions.
- Own daily paperwork : invoices, inventory counts, and collections while on route.
- Raise customer issues to the ASM (Area Sales Manager) quickly and ensure satisfaction.
- Report inefficiencies, dissatisfaction, or opportunities discovered during route relief.
- Assist with inventory cycle counts, warehouse tasks, and customer initiatives as assigned.
- Learn and perform basic equipment adjustments and minor fixes.
- Follow The Farmer Brothers Way to Sell and make additional sales calls when time permits.
- Support warehouse operations, accounts receivable collections, and customer service as needed.
Schedule and driving requirements
Qualifications
Skills for success
Pay transparency and benefits
At Farmer Brothers, we are committed to pay transparency and fair, competitive compensation. The base salary range for this role is defined above and may vary with experience and qualifications. We use location-based salary adjustments reflecting cost-of-living differences; higher-cost areas may receive a geographic pay premium determined by market data and local factors. If applicable, we’ll review your specific salary during the hiring process based on work location.
Equal opportunity
Equal Opportunity Employer / Veterans / Disabled
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Field Service and Delivery Sales Representative Coffee Systems • Lee's Summit, MO, US
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