General Manager- New Opening Residence Inn

ESSENTIAL FUNCTIONS

• Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
• Actively participates in Sales discussions, meetings, plans and Sales calls. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff
• Involved in community and / or government affairs.
• Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Manage the hotel through a hands-on approach, motivating employees, ensuring employee development and retention and conducting regular employee meetings.
• Ensure outstanding guest service and the adherence to all brand standards.
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Comply with all corporate accounting procedures.
• Inspects property daily and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
• Conducts daily Huddle to include all employee
• Holds weekly Leadership meetings with agenda
• Selects, trains, and directs department managers and supervisors and other Employees as necessary keeping them well versed in all policies and procedures.
• Monitors performance, develops and guides Employees in career paths
• Conducts performance appraisal and personal development plans for management staff and takes action for disciplinary measures as needed; responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files.
• Aggressively reduce accidents, and minimize worker's compensation and unemployment claims
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Thoroughly understand and implement the Brand service culture.
• Adheres to action plans and budget concepts (revenues, costs, etc.)
• Safeguard the realization, tracing and adjustment of deviations
• Develops actions for improvement and costs savings
• Coordinate planning of Management team with regard to time-tables, work schedules, recruitment and training of employees
• Available to work front desk shifts as needed (min 2 days) when running below 30%
• Involvement and follow up on all guest complaints, incidents and accidents
• Maintain contacts with public authorities in regards to licensing
• Attend monthly department employee meetings whenever possible.
• Perform other duties as required
• Provides a professional image at all times through appearance and dress

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

PHYSICAL DEMANDS :

QUALIFICATION STANDARDS :