Director, Operations

Job Description

Job Description

About Metergy Solutions, LLC. (“Metergy”)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a  Great Place to Work  for the  second consecutive year ! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high-performing.

Come be part of a team that leads with  passion , thrives on  positivity , and delivers with  precision . We’re proud of who we are and even prouder of where we’re headed.

The Role

This position oversees the Internal Operations of the EMS3 / Exton office, focusing primarily on the billing and account integration teams. These teams are responsible for onboarding new submetering properties and delivering consistent, recurring billing services across the entire EMS3 portfolio of recurring revenue. A critical aspect of this role is fostering close collaboration with the Director of Field Services (US) to ensure that service levels are consistently met and that clients receive a seamless experience. This includes providing strong leadership in the Exton office during a period of significant growth and change, while also managing relationships with business leaders, technology teams, and external partners.

The Director of Internal Operations will report directly to the COO of EMS3, with a ‘dotted line’ to the US President. This role is integral to advancing Metergy’s mission of providing building owners and occupants with accurate, reliable utility consumption data through industry-leading submetering and billing solutions, while cultivating a work environment where team members are inspired and empowered to make a positive impact.

Responsibilities include :

Team Leadership and Development :

• Provide the leadership, management, and vision necessary to ensure the company has and retains the right team to effectively grow the recurring revenue operations
• Mentor and develop internal operations teams to foster a culture of continuous learning and improvement and lead team members to encourage maximum performance and dedication
• Be a key driver of cultural change in the organization, as an advocate and driver of continuous improvement

Operational Oversight :

Process Optimization :

Ownership of Internal Operations P&L :

Collaboration and Communication :

Billing Software Liaison :

Qualifications :

Benefits & Perks

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.