Remediation Deployment Specialist II, Team Lead

Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Duration of Employment :

This position has a three-year duration, with an anticipated end date of Sept 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will conclude at that time.

Job Overview

We are seeking a detail-oriented Field Action Remediation Deployment Specialist to implement remote software and firmware deployments, configure devices in RSS, and perform other remediation activities. Additionally, this role will be responsible for leading the team working at night, which includes mentoring other deployment specialists, answering questions, and supporting customer issues that arise. This role requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.

Key Responsabilities

Lead and mentor a team of internal and contract Remediation Deployment Specialists

Assist with training of new associates

Foster a culture of accountability, innovation, and collaboration

Complete field action remediation through remote software / firmware deployment

Configure devices in RSS and perform other remote remediation activities

Maintain accurate records and complete service documentation for all tickets

Collaborate with advanced support specialists as needed

Build effective working relationships across functions and locations

Deliver high-quality work while adhering to strict quality standards

Communicate effectively with customers, building rapport and addressing their needs

Maintain reporting tools and metric tracking systems with current data

Develop and update process documentation

Identify workflow improvements and eliminate non-value-added tasks

Assist in developing processes and procedures to support department strategies

Help draft knowledge articles and job aids

Professional Attributes

Ability to lead with integrity and motivate a team to deliver results that matter

Self-awareness and emotional intelligence in workplace interactions

Adaptability in diverse environments

Self-starter with curiosity and initiative

Problem solver comfortable working in a dynamic, fast paced environment

Commitment to broadening skills and supporting organizational capabilities

Ability to follow procedures in an FDA-regulated environment

Required Qualifications

High School Diploma or equivalent experience

3-5 years of proven applied experience

Computer Science, Technology, Healthcare-related education or equivalent work experience

Proficiency in English (reading, writing, speaking)

Deep technical orientation with experience deploying proprietary and standard applications

Experience with Windows operating systems, Active Directory, and domain security

Analytical skills for logical troubleshooting of technical problems

Ability to work independently, manage multiple tasks, and prioritize effectively

Problem solver comfortable working in a dynamic, fast paced environment

Diligent with thorough follow-up capabilities

Goal and action-oriented mentality

Comfortable working remotely between 10pm and 6am local time. Minimal weekend / holiday work when necessary.

Preferred Qualifications

5-7 years of service experience in troubleshooting and repair of electronic systems

Knowledge of cloud computing, SQL, Windows-Unix / Linux environments

Prior experience as a team lead or other leadership role

Experience with remote access tools and SQL scripting

Experience working in FDA-regulated environments

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.