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Insurance Customer Service & Retention Representative - State Farm
Insurance Customer Service & Retention Representative - State FarmJessica Scharf State Farm • Bellevue, WA, US
Insurance Customer Service & Retention Representative - State Farm

Insurance Customer Service & Retention Representative - State Farm

Jessica Scharf State Farm • Bellevue, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Our agency team is expanding and we are looking to hire the right individual to join our outstanding agency team. We are currently seeking to fulfill a full-time position in-office. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, maintain knowledge of our products, handling renewing business and resolve escalated service issues with urgency and resolution. The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Building Activities

Annual Bonus Incentive

On-Hands Training

Retirement Plan

Hands on Training

HSA

Attractive Workplace

Responsibilities

  • Handle every customer inquiry with sense of urgency and empathy
  • Handle all incoming claim calls from customers
  • Immediately greet all customers, entering the office, in a friendly and helpful manner
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
  • Handle Renewal Inquires
  • Value customer-care and retention
  • Maintain a strong work ethic with a total commitment to success each and every day

Requirements

Must have applicable license or must obtain applicable licensing requirements.

  • Possess an upbeat, positive and enthusiastic attitude
  • Excellent Communication / interpersonal skills - verbal, listening & in-person
  • Must have ability to multi-task
  • Professional phone etiquette
  • Ability to problem solve & attention to detail
  • Ability to work in a team environment
  • Can-do Attitude, Coachable
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    Insurance Customer Service Representative • Bellevue, WA, US

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