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TrakSYS Support Engineer
TrakSYS Support EngineerBeaconFire Inc. • Richmond, VA, United States
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TrakSYS Support Engineer

TrakSYS Support Engineer

BeaconFire Inc. • Richmond, VA, United States
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Job Description :

The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.

Key Responsibilities :

  • Provide Level 1 / Level 2 Support for TrakSYS MES application.
  • Monitor system performance and ensure continuous up time.
  • Identify root causes and coordinate fixes with the development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
  • Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
  • Troubleshooting TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
  • Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
  • Handle incident management and services requests through ticketing tools e.g., ServiceNow.
  • Maintain support documentation, change logs, and knowledge base articles.
  • Track SLAs, KPIs, and recurring issues for continuous improvement.
  • Support scheduled maintenance, upgrades, and deployments.

Mandatory skills and skill proficiencies required :

  • Hands-on experience on TrakSYS MES (version 12 is a plus).
  • Understanding of TrakSYS architecture and core configurations.
  • Knowledge of C# / .Net, JavaScript, HTML and CSS.
  • Knowledge of SQL Server (queries, stored procedures).
  • Knowledge of IIS, Windows Server, and network basics.
  • Strong analytical and problem-solving skills.
  • Good communication skills.
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