TrakSYS Support EngineerBeaconFire Inc. • Richmond, VA, United States
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TrakSYS Support Engineer
BeaconFire Inc. • Richmond, VA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Hands-on experience on TrakSYS MES (version 12 is a plus). Understanding of TrakSYS architecture and core configurations. Knowledge of C# / .Net, JavaScript, HTML and CSS. Knowledge of SQL Server (queries, stored procedures). Knowledge of IIS, Windows Server, and network basics. Strong analytical and problem-solving skills. Good communication skills.
Job Description :
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities :
- Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous up time.
- Identify root causes and coordinate fixes with the development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
- Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
- Troubleshooting TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
- Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
- Handle incident management and services requests through ticketing tools e.g., ServiceNow.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
Mandatory skills and skill proficiencies required :
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Support Engineer • Richmond, VA, United States
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