Order Completion Specialist

Job Details

Level EntryJob Location Corporate HeadQuarters - Englewood, COPosition Type Full TimeEducation Level High SchoolSalary Range

Description

Zynex is seeking the best Order Completion Specialist in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you.

An Order Completion Specialist will verify patient orders and facilitate the completion of each order as quickly as possible by obtaining necessary documentation from clinics and prescribers.

Zynex Medical was awarded “2024 Denver Top Workplaces” from the Denver Post

Competencies & Skills Needed:

• Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met.
• Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc.
• Organization + Time Management - Effectively prioritizes, plans, organizes, budgets, in an efficient manner.
• Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships.
• Team Player - Prioritizes team over self, works well with peers and Managers.

Essential Job Duties & Responsibilities:

Main Daily Duties: (90% of Shift)

• Work incomplete file list from ZBS daily.
• Work every patient file that you are in to the fullest to ensure order completion occurs as quickly as possible.
• Obtain information needed from clinics and prescribers to bill insurance.
• Answer all incoming calls and emails from clinics about Incomplete Orders daily.
• Maintain 24 hour turn around to the Incomplete requests.
• Make professional calls to clinics or prescribers to complete orders.
• Verify whether information on orders appears incorrect, incomplete, or unreadable.
• Save all order information received in an orderly fashion and access order information timely.
• Manage all received patient documents for storage (Dropbox or ZBS file) and processing purposes, including scanning, and converting files into PDFs.

Additional Duties:

• Dress and interact professionally in an office environment.
• Follow all company policies and address issues following appropriate chain of command.
• Be present/visible in the home office 5 days/week (M-F). This includes 8 hour/days and a consistent 40-hour work week. Any occasional exception to this needs prior approval from your direct Manager.
• Complete other duties as assigned by Management.

Future Responsibilities:

As part of the natural growth in this role, the position will evolve to include training responsibilities. This will involve:

• Conducting training sessions for new team members.
• Developing and implementing training materials and programs.
• Collaborating with cross-functional teams to ensure consistent training standards.
• Identifying improvement opportunities by analyzing common inefficiencies and discrepancies in work processes.
• Conducting Quality Assurance (QA) review utilizing departmental Key Performance Indicators (KPIs)

Education Requirements:

• High School Diploma or equivalent required; College degree beneficial.

Physical & Environmental Requirements:

Computer Intensive Tasks (95% of shift):

• Ergonomics: Maintain proper posture using an ergonomic chair.
• Headset Usage: Regularly wear a headset for extended periods in a call center environment.
• Communication: Effectively communicate via spoken, written, virtual, and electronic means.
• Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain.
• Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain.
• Sitting for Extended Periods: Sit for prolonged periods while working on a computer.
• Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software.
• Dynamic Office Environment: Operate in a fast-paced, professional office setting.

Physical Tasks (5% of shift):

• Heavy Lifting: Lift objects weighing up to 10 lbs.

Zynex Offers Exceptional Benefits (Full-Time Roles):

• Premium starting pay (starting class="ignore-global-css"> Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays + up to 2 additional floating holidays.
• 15 days Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Free and/or subsidized breakfast and lunch.
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Up to $150/month reimbursement for community volunteer hours.
• Employee product discounts.

In order to be considered for this position, applications must be submitted by 10/08/2024

Zynex Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zynex Medical remains vigilant against fraudulent schemes, including the use of deceptive tactics like text messages and forged letters, which falsely promise job interviews and/or offers of employment under our company's banner. To clarify further:

We are actively hiring for various positions and will never ask for payment for job placements.

Job openings are solely advertised on trusted platforms like Be cautious of job interview invites from locations other than our corporate office at 9655 Maroon Circle, Englewood, CO 80112.

Requests for information, interview scheduling, and job offer letters are validated exclusively if they originate from a sender's domain identified as Report any recruitment approaches not linked to our official advertisements to law enforcement promptly.