Senior Account Manager – IT Services & Digital Transformation

Account Manager – IT Services & Digital Transformation Locations : Atlanta, GA / Houston, TX / Naperville, IL Type : Full-time Experience : 4-8 years (ideal for BA / PM professionals transitioning to client-facing roles) Role Overview Transition your Business Analyst or Project Manager expertise into a dynamic Account Manager position. Manage key client accounts, drive IT services and digital transformation projects to success, and foster long-term relationships by bridging technical delivery with business outcomes. Key Responsibilities Own client accounts : Lead reviews, gather requirements, and align solutions with business objectives. Collaborate with delivery teams : Ensure seamless project execution, mitigate risks, and provide stakeholder updates. Drive growth : Identify upsell opportunities, support contract renewals, and contribute to account expansion strategies. Communicate effectively : Translate technical details into client-friendly insights for QBRs, demos, and presentations. Required Background 4+ years as Business Analyst, Project Manager, or Techno-functional Consultant. Proficiency in requirements gathering, Agile / Waterfall methodologies, and tools like Jira, MS Project, ERP / CRM systems. Strong communication skills with a readiness to pivot into account management. Preferred : Exposure to IT services, cloud technologies, or eCommerce.