Job Summary
A Quality Engineer is responsible for ensuring that products and services meet the necessary quality standards throughout the production and delivery process. They perform tests and evaluations to identify any defects or issues with the product, and work with teams to find solutions to these problems. They also develop and implement quality control processes and procedures to prevent future issues.
Manage Customer Quality at various Customers. Responsible for product quality and customer servicing responsibilities at for the North American region. The Engineer will provide the leadership needed to advocate for the customer and drive alignment with internal Nidec functions such that we meet or exceed our customers’ expectations in the quality of our products and services. This includes the transformational leadership needed to drive out defects and continuously improve cost of poor quality such that we convey a lean and world class provider of products and services to our customers.
Job Description
SPECIFIC JOB RESPONSIBILITIES
- Develop and implement quality control processes and procedures
- Perform tests and evaluations throughout the production and delivery process to identify defects
- Work with cross-functional teams to identify and implement solutions to quality issues
- Conduct root cause analysis and implement corrective and preventative actions
- Develop and maintain quality control documentation
- Train employees on quality control standards and procedures
- Provide input on product design and development to ensure quality standards are met
- Provide support during external and internal audits
Takes the lead in managing the quality relationships with the assigned key customer accounts.
Drive customer and industry (AIAG [Automotive Industry Action Group] Effective Problem-Solving guideline) expectations in problem solving. Lead teams on customer specific formats as required (8D / 5D, A3, DMAIC 6Panel, PRR, etc.…).Act as an advocate for our customers to ensure the Nidec team meets product, delivery, and application requirements, including specific process requirements such as change management and problem-solving process disciplines.Work with Nidec plants to establish material boundary samples, quality standards, and develop testing and evaluation techniques to ensure material quality is to customer’s expectations and requirements.Monitor quality performance, support and actively communicate corrective action work across the supply chains (from mills to outside processors thru “end use” customers).Contribute towards continuous improvement activities in product quality and process efficiency across the supply chain.Understand and be able to apply product quality standards, customer specifications, and industry standards.Be familiar with the capabilities and limitations of producing plants and have the ability to communicate this information to customers.Coordinate quality activities with corporate, plant, and customer quality departments.Ensure accurate transfer of customer requirements or processing instructions to the mills and processors.Ensure results are documented in the Nidec QT9 system, following established policies.Proactively engages across functions and within the businesses to identify meaningful opportunities for improving efficiencies and reducing costs.Utilizes knowledge, skills, and influence to facilitate breakthrough performance across the organization.Report directed operational, metrics-based benchmarking to identify and share best practices.Organizational Impact
Works to achieve operational, functional, and / or business targets within team with direct and indirect impact on departmental or job family results, using practical technical principlesIntermediate-level technical contributor; generally, works independently under moderate supervision and may seek advice of more senior employees in the same areaFailure to achieve results requires allocation of additional resources to meet goals and impacts project completion with the potential for additional financial expenseWorks on smaller, less complex projects / assignmentsCommunication & Influence
Ability to communicate effectively to motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization.Communicates with employees typically within the department and / or job family, explaining and interpreting matters related to the department; will communicate with external clients or partnersMay influence employees within own job area at an operational levelInnovation & Complexity
Responsible for making minor approvement to technical / business process, procedures, or systems to contribute to the performance of the teamProblems faced may be difficult but are not complex, requiring application of technical skills / analysis drawing from prior experiences, and typically involve consideration of multiple issues and impact job family and / or multiple teamsLeadership & Talent Management
May provide guidance, help with training and review work of entry-level employeesMay lead parts of less complex projects or processesKnowledge & Experience
Requires understanding of basic context and practical knowledge of technical and business environment as well as potential and upcoming technical advances within area of specialization, typically obtained through advanced education and relevant experienceRequires a bachelor’s degree or equivalent experience and minimum 5 years of prior relevant experienceExperience leading cross-functional teams on projectsStrong project and program management skills.Strong structured problem solving, Lean Six Sigma experience desired.REQUIRED QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in engineering or related field5+ years of experienceStrong analytical and problem-solving skillsStrong structured problem solving, Lean Six Sigma experience desired.Knowledge of quality control processes and proceduresExcellent communication and interpersonal skillsAbility to work independently and as part of a teamAttention to detail and accuracyAbility to manage multiple projects and prioritiesExperience with quality control software and toolsLanguages
English mandatorySalary Range : 90K-110K DOE
Additional Job Details
CORE COMPETENCIES
Global MindsetLeadership CapabilityAbility to work in Matrix OrgOperates with Nidec ValuesCustomer FocusStrategic ThinkingProblem SolvingChange ManagementBuilding Effective TeamsAction OrientedComplexity ManagementBeing resilientCollaboratesEffective Communicates