Billing Analyst

Job Summary

The Billing Analyst supports the financial operations of the SkyTouch Hotel OS platform by executing daily billing activities and ensuring accurate revenue reporting. This role processes payments, reconciles billing entries, and resolves discrepancies across multiple systems. The analyst collaborates with IT, Customer Service, and Marketing to maintain billing accuracy and compliance. Ideal for a self-motivated individual with strong analytical skills, this role contributes to process improvement and operational efficiency.

Responsibilities

Execute daily billing tasks for choiceADVANTAGE and SkyTouch Hotel OS customers

Research and resolve billing discrepancies and disputes in a timely manner

Set up and validate contractual fees and special billing requests per corporate workflow

Reconcile monthly billing entries prior to billing runs and ensure accuracy

Process payments and adjustments in accordance with SOX compliance standards

Collect, manipulate, and analyze billing data to produce reports and dashboards

Perform root cause and ad hoc data analyses to support process improvements

Respond to customer inquiries via billing hotline and email, ensuring high-quality service

Build and maintain effective relationships with internal and external stakeholders

Qualifications

Employment Experience

3–5 years of experience in corporate billing and receivables, including customer service

Experience working with operational billing systems and functions

Technical Skills

Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, nested formulas)

Proficient in Microsoft Outlook and Word

Experience with CRM and billing platforms preferred

Additional Skills & Competencies

Strong analytical and critical thinking skills

Excellent organizational and time management abilities

Effective written and verbal communication

High attention to detail and accuracy

Ability to work independently and adapt to a fast-paced environment

Education Requirements

Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent combination of education and work experience

Salary Range

$56,000 – $65,000 annually The pay range listed is what Choice Hotels reasonably expects to pay. Actual compensation may vary based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

#LI-Onsite

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few :

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE : CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

North Bethesda, MD — Located at , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field / Remote — Select roles designated as field / remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver