Customer Support Representative (CSR)

Join SRO Marketing as a Customer Support Representative! We're a sales and business consulting firm that takes support on the road. The Customer Support Representative will be our roving specialist, setting up at community events to resolve service issues directly and coordinate account activity where it matters most—right in the heart of Stockton.

As a Customer Support Representative, you’ll be the calm in the I can’t afford service storm—staffing pop-ups at bus stops, food banks, and community centers to help residents unlock free or low-cost wireless. The Customer Support Representative simplifies enrollment, verifies eligibility like a pro, and logs every detail so no one slips through the cracks.

Why the Customer Support Representative Role Matters

The Customer Support Representative is not just verifying eligibility—they’re restoring access. Every accurate record, every patient explanation, and every activated line means a student can do homework, a parent can call a doctor, and a job seeker can text back.

Key Responsibilities of the Customer Support Representative

Promote wireless service options at community activations, guiding customers through enrollment with clear and streamlined workflows.

Coordinate onboarding tasks, including eligibility checks, documentation handling, and activation scheduling, to ensure smooth service setup.

Track activations, account updates, and customer feedback to measure campaign success and support performance goals.

Maintain accurate CRM records of customer preferences, service milestones, and engagement history to strengthen retention and reporting.

Collaborate with operations and support teams to resolve service challenges, align messaging, and ensure timely delivery of telecom solutions.

Monitor account activity and satisfaction indicators to identify upsell opportunities and recommend tailored service upgrades.