Overnight Hotel Security Officer

Security Officer

Omni Tempe Hotel at ASU is seeking a Security Officer to primarily work the overnight shift. Reporting to the Director of Loss Prevention, this role plays a critical role in ensuring the safety and security of our guests, associates, and hotel assets. This position requires a proactive individual with strong problem-solving skills and the ability to remain calm under pressure. As a Security Officer, you will be responsible for patrolling the property, responding to safety and security incidents, and maintaining detailed documentation. Your commitment to service excellence and attention to detail will contribute to a secure and welcoming environment for all.

Responsibilities

• Safety Patrols: Conduct regular patrols of the hotel property, including guest areas, service areas, and grounds, to ensure a safe and secure environment for all guests and associates.
• Incident Response: Respond promptly to house calls, guest and associate requests, and emergency situations. Provide first aid assistance to sick or injured individuals and ensure timely medical intervention if necessary.
• Documentation & Reporting: Accurately complete all required documentation, including incident reports, witness statements, and daily activity logs. Follow up appropriately with involved parties.
• Surveillance & Monitoring: Monitor security cameras and alarm systems, ensuring that all safety protocols are followed. Control access to the property by issuing and collecting visitor badges and conducting regular bag checks for associates.
• Property Security: Assist the Director of Loss Prevention in maintaining and checking alarm systems, securing building doors, service areas, and delivery areas, and ensuring the proper function of safety and fire alarm systems.
• Emergency Support: Act as a point of contact during emergencies, guiding guests and associates to safety and coordinating with hotel management. Familiarize yourself with all hotel safety procedures and protocols.
• Conflict Resolution: Handle disturbances with a calm and professional demeanor, defusing situations to maintain a peaceful environment for guests and associates.
• Team Collaboration: Participate in daily stand-up meetings, staff meetings, and training sessions. Communicate effectively with team members to share relevant information and updates from previous shifts.
• Hazard Identification: Proactively identify, report, and correct unsafe conditions on the property, ensuring a safe environment for all.

Qualifications

• Ability to stand, sit, or walk for extended periods or for the entirety of a work shift.
• Capability to lift, carry, push, or pull objects weighing up to 50 pounds independently and over 75 pounds with assistance.
• Strong communication skills, both verbal and written, with proficiency in using telephones, email, radios, and internal reporting systems.
• Detail-oriented, service-focused, with a friendly and approachable demeanor.
• Excellent problem-solving abilities and the capacity to remain calm under pressure.
• Computer proficiency and experience with security systems are preferred.
• First Aid/CPR Certification is highly desirable.
• Flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays.

*This position is a full-time, on-site position with no work from home flexibility.