Diligence Production Supervisor

Maxwell Due Diligence Production Supervisor

Maxwell, founded in 2015 by homebuyers frustrated with the mortgage process, has created a platform that streamlines and speeds up loan closings by over 45%. Our mission is to democratize mortgages by making them more accessible and efficient, reducing stress for borrowers and helping lenders stay compliant. We are committed to a supportive, diverse, and inclusive culture, living our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" to promote equality and financial empowerment. Intrigued? Say hello!

Job Duties & Responsibilities

• Executes operational directives and strategy while supporting client delivery SLAs for both credit and compliance scope of work
• Responsible for production operational pipeline management, assigning files to teams, proper prioritization is key for SLA, KPIs to be achieved
• Work with Transaction Management team to create trade notes and to ensure scope of reviews are adhered to
• Work with Systems and Operations support team to ensure transactions and assigned teams are allocated correctly
• Manage all HR needs for direct reports and ensure the entire Production operational team is managed for payroll and time off appropriately
• Sustain strong ongoing relationships with transaction team, vendor teams and senior management
• Establishes operational objectives and work plans, and delegates assignments to subordinates
• Works within a team environment to meet and / or exceed all goals and objectives, while providing the best customer service
• Continually evaluates loan processes to ensure maximum efficiency, high quality and excellent customer service
• Analyze due diligence process flows and controls to recommend and establish improved process flow with the proper controls
• Accountable for supporting the businesses to create and maintain business process maps for any new or modified process
• Contributes to contract panel management in terms of assignments, onboarding, training and panel management (ie : scorecarding and performance conversations)
• Such other activities as may be assigned by your manager

Supervisory Responsibilities

Skills & Abilities

Relevant Experience

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion-dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black and white :

At Maxwell, we value our differences, and we encourage allespecially those whose identities are traditionally underrepresented in tech organizationsto apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.