Manager, Authentication Operations

Manager, Authentication Operations

Fanatics Collectibles is looking for a hands-on and detail-oriented Manager, Authentication Operations to help oversee and optimize the autograph and memorabilia authentication process across all sports and entertainment properties. This role is focused on execution, process improvement, and operational excellence, ensuring that every authentication event, contract deliverable, and athlete and talent interaction runs seamlessly from planning through fulfillment.

As Manager, Authentication Operations, you will oversee the day-to-day execution of all athlete authentication and fulfillment processes across sports and entertainment properties. You'll manage documentation, scheduling, and database systems to ensure that every commitment is tracked, delivered, and verified efficiently. This role is ideal for a highly organized, tech-savvy operator who thrives on turning process into performance and who can connect strategy to action and ensure every detail is executed.

Key Responsibilities:

• Determine, organize and implement clear process, organize and maintain document and data management database ensuring data and documents are executed and filed properly and records are accurately maintained and accessible.
• Develop, maintain, and continuously improve processes and systems to track fulfillment of athlete and talent deliverables.
• Coordinate process cross-functionally between Brand, Operations, Athlete Partnerships, Finance and Legal departments to implement fulfillment of talent obligations, information database and payments.
• Manage the data and documentation platform (e.g., contract databases, authentication logs, tracking systems) to ensure accuracy, accessibility, and compliance with internal standards.
• Acts as liaison between company and any/all interested parties to contractual agreements.
• Conduct regular and continuous review and document audits to identify any gaps and implement appropriate mitigation process.
• Train and mentor internal stakeholders on autograph processes, obligations, and database usage.
• Serve as the primary operational liaison for internal teams and external partners related to autograph and memorabilia authentication activities.

Qualifications:

• Bachelor's Degree required; focus in business operations, supply chain, or project management preferred.
• 3-5 years' of operations, process management, or workflow optimization experience, ideally in collectibles, entertainment, or sports industries.
• Strong understanding of data and document management systems; experience with contract or CRM platforms preferred. Deep familiarity and ability to create and operate an online database platform.
• Experience within and knowledge of the trading cards / collectibles and sports landscape is a plus.

Skills, Competencies and Capabilities:

• Have a bias towards action and initiative taking.
• A "doer" who is ready, willing, and able to roll up your sleeves, jump in and get things done.
• A self-starter with a strong work ethic, capable of taking ownership of projects/matters.
• Have a strong desire to assume a wide variety of responsibilities, learn, stretch, and grow.
• Able to accomplish multiple tasks at once while balancing competing objectives and deadlines.
• Produce high quality carefully-crafted work product in a timely manner.
• Have strong interpersonal skills and ability to forge strong relationships with key stakeholders.
• Work effectively both independently as a lead and as a team player in a team-oriented environment, friendly, and excited about "play nice" culture.
• Confident, collaborating leader from inception.
• Does not watch the clock, is flexible, invested, committed and immersed in the excitement about and commitment to the success of our businesses.
• Strong understanding of the Fanatics Collectibles business and overall Fanatics current and potential operations.
• A creative thinker who can initiate and develop alternative approaches to complex issues.
• A "how" state of mind, not a yes/no advisor.
• Professional and have a non-negotiable sense of integrity, is reliable and does the right thing.
• Excellent organizational skills and attention to detail.
• Excellent business acumen and problem-solving skills.
• Exceptional communication skills (verbal and written) with the ability to synthesize complex data for a range of audiences. Ability to advise all levels of seniority, summarize the bottom line in a concise manner but also can expand to the full spectrum of details and analysis as appropriate.
• Able to function in excellence in a high-paced, entrepreneurial and constantly evolving, fast-moving environment.
• Aim to be best-in-class impactful goal-oriented and task-focused learner who is innovative and influential.
• Ambassador of the Fanatics brand who brings passion, energy and positivity into the workplace
• Ability to travel frequently on short notice.