Occupancy Specialist

SUMMARY STATEMENT

Verify accuracy and completeness and input information regarding move-ins, move-outs and annual certifications based on HUD and Tax Credit guidelines for over 125 affordable properties and 12,000 tenants in 27 states. Offer occupancy related information/assistance to various staff. Transmit verified tenant data for voucher billings to the respective HUD and Contract Administrators. Prepare and transmit Section 8 voucher billing reports. Assists the Occupancy Manager with special assignments related to compliance issues.

TYPICAL DUTIES AND RESPONSIBILITIES

• 65% Recertification's: Verify all third party verification documents for supporting income, assets and medical expenses are included and within the appropriate time frame, signed appropriately and calculations are accurate. Compare to prior year for any discrepancies. Verify tenant data that has been entered into the residential software system is accurate and approve certification. Communicate via email for missing or incomplete information required. Move Ins: In addition to the information above a review must also be performed for credit and criminal background screening, income limits and a review of the waiting list is required to confirm move in is the next scheduled applicant and qualifies for the property for which they are applying. Move Outs: Review move out documentation, unit inspection and security deposit disposition form. Calculate any billable days, review for security deposit interest information and add applicable charges. Enter disposition and move out information into the software and transmit data via TRACS Interims: Review and enter as above for any interim changes in tenants income or expenses as required in HUD and Tax Credit regulations. Review for any repayment activities resulting from the interim. Communicate via email missing or incomplete information required for all certification types to Managers, Regional Managers, the Occupancy Manager and the VP of Occupancy as required.
• 10% Prepare and review the monthly subsidized billing for accuracy and ensure that all move ins, move outs, unit transfers, recertification and interims are billing correctly. Review and correct any discrepancies, obtain authorizations and transmit data via TRACS and mail, scan, federal express as required by the reviewing agency.
• 10% Monitor compliance percentages, payments and tenant data through the HUD REAC website to maintain a 95% compliance rating. Report all late or missing payment activities to the Occupancy Manager and the VP of Occupancy and follow up on appropriate collection of subsidy.
• 05% Relays software problems to Occupancy Manager for program, changes, updates and problem resolutions that cannot be corrected in house.
• 05% Report all late certs that are preventing the HAP voucher from being ran to Managers, Regional Managers, the Occupancy Manager and the VP of Occupancy.
• 05% Other duties as assigned.

EDUCATION AND EXPERIENCE REQUIRED

• High school diploma or GED required.
• HUD Occupancy Specialist and Tax Credit Specialist Certificates required.
• Required: Working knowledge of HUD Handbook, LIHTC, and other Federal and State program regulation and eligibility requirements, including Code of Federal Regulations and HUD standards and procedures.
• Fair Housing Knowledge.
• Must have 3+ years working in compliance and detailed knowledge of the LIHTC program rules and guidelines for various states.
• Experience in Real Page Onesite software (preferred)
• Ability to handle daily responsibilities and projects with minimal direction.
• Excellent verbal and written communication skills required.
• Computer literacy, including familiarity with Outlook, word and excel.

COMPENSATION:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position in Long Beach, California is $ $ per hour.

BENEFITS:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.