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Senior UX Research (Remote) #ESC9912
Senior UX Research (Remote) #ESC9912ExpertHiring • Kansas City, MO, us
Senior UX Research (Remote) #ESC9912

Senior UX Research (Remote) #ESC9912

ExpertHiring • Kansas City, MO, us
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Job Description

What's in it for you?!

  • Join one of the most recognized names in tax preparation, serving millions of clients each year !
  • R obust training and continuing education.
  • Be part of a collaborative environment with clear processes, mentoring, and tools to succeed.
  • Long term contract!
  • Health / Dental / Vision Insurance available!

If that's you, let's talk!

Job Type : Contract

Location : Kansas City, Missouri

Pay : Great Pay!

Job Description

What you will be doing :

  • Drive continuous discovery for our onboarding experience across multiple digital product teams.
  • Shape user experiences through ongoing research and actionable insights.
  • Collaborate closely with cross-functional partners to simplify financial decisions.
  • Co-create research plans and prioritize learning objectives with product teams.
  • Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms.
  • Engage with a range of customer segments to validate concepts and uncover user needs.
  • Analyze and synthesize research findings into actionable insights and recommendations.
  • Deliver regular research summaries and next-step recommendations to stakeholders.
  • Advise on research priorities across multiple product teams, including web, mobile, AI-driven, and retail systems.
  • Support additional teams or initiatives as assigned.
  • Work closely with product managers, designers, and other stakeholders to ensure research is actionable and aligned with business goals.
  • Share findings within knowledge management systems and facilitate team learning.
  • Conduct usability testing of prototypes and live products (e.g., AI features, tax calculators, onboarding flows).
  • Validate concepts for new account creation and profile experiences.
  • Discover gaps and opportunities in financial health tools for key customer segments.
  • Validate future-state concepts for digital platforms.
  • Produce weekly or bi-weekly research synthesis reports.
  • Record moderated interviews and prepare summaries.
  • Provide actionable recommendations for product teams.
  • Document and share results with relevant stakeholders.
  • Participate in research planning and allow product teams to observe user interviews.
  • Share insights at the team level; executive presentations are not required.
  • Maintain a consistent cadence of user research and synthesis.
  • Engage effectively with stakeholders during research activities and deliverables.
  • Validate hypotheses and refine onboarding experiences.
  • Utilize tools such as UserTesting.com and Insights Engine provided by the company.
  • Collaborate with product teams for research planning and insight generation.
  • Report to the Director of the Customer Center of Excellence (or designee) with dotted-line alignment to the Director of Design for onboarding vision work.
  • Adapt to the evolving scope based on organizational needs.

    • Experience you will need :

  • Senior or Lead-level UX Researcher with 5-15 years of relevant experience.
  • Proficient with UserTesting.com or similar remote research tools.
  • Strong skills in generative research, interview moderation, and usability testing.
  • Experience balancing AI-driven and human-generated insights.
  • Excellent communicator and collaborator, able to work independently and with diverse teams.

    • Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days

    Elina Sindhu

    #INDEH123

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    Senior Research • Kansas City, MO, us

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