Front Desk Manager

• An environment that supports health and recovery.
• Person centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

• 14 Paid Holidays Annually.
• 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
• Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
• Company-Paid Life Insurance.
• Retirement Savings 403(b).
• Tuition Reimbursement.
• Continuing Education Allowance.

• Manage front desk operations/staff and supervision of delegation of assignments.
• Develops efficiency to enhance workflows/process improvements to accommodate patient growth.
• Ability to facilitate change, clarify assignments, establish priorities, develop scripts and translate intent to others.
• Provide staff with specific documented orientation including agency policies and call center procedures.
• Provide and facilitate ongoing staff education and training as it regards call center procedures.
• Responsible for staff understanding and adherence to scheduling /registration protocols.
• Responsible for ensuring that patients have a seamless appointment visit workflow.
• Communicate with patients regarding inquiries and complaints.
• Ensures patients’ rights are always maintained.
• Conduct effective resource planning to maximize productivity of staff & technology.
• Develop metrics and scorecards for call center and support staff.
• Works with stakeholders to ensure proper scheduling to achieve optimum care for our patients.
• Monitor staff to ensure compliance with quality goals/outcomes.
• Interview, hire & provide constructive feedback, including providing Corrective Action as needed.
• Partner with Leaders to create an effective and efficient Customer Service Model.

• Associate’s degree required.
• 5 years of progressive front desk operations experience required.
• Experience must be in a medical or public health setting required.
• 3 years of leadership or progressive supervisory experience required.
• Demonstrated Microsoft and EHR systems (i.e. Athena, e-Cris, etc.) experience.
• The ability to foster a patient-centered culture by promoting customer service policies and procedures.
• Ability to clarify assignments, establishes priorities and communicate effectively.
• Ability to plan, direct, coach, motivate and evaluate the work of others.
• Ability to collect data for reporting purposes, and coordinate resources to accomplish goals and objectives.
• Ability to collect data accurately and complete tasks within designated timelines.
• Exhibits excellent working relationships effectively communicating CCH's mission.
• Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines.
• Ability to work cooperatively with staff and others involved in the delivery of services to clients/members.
• Experience in managing multiple tasks effectively and meeting critical deadlines.
• Must maintain confidentiality relating to treatment in accordance with HIPAA guidelines.

Central City Health will be recognized in the community as a premier provider of accessible comprehensive behavioral and physical health care, substance abuse services, and housing opportunities that lead consumers toward self-sustainability. Our mission is to achieve wellness in the community by providing an array of primary and behavioral health care, housing and substance abuse services with dignity and respect.Vision