Systems Consultant - Mastery

This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.

Job Title : MMFA Lead Systems Consultant Informatica

Job Description :

Provide technical analysis, development and RCA ability

Rollout operational changes and functional enhancements as per schedule

Manage and develop team capability for resolving complex incidents.

prepare status reports for Customers and internal stakeholders WITH the objective of resolving incidents and addressing adhoc requests to support high complex issues WITHIN THE LIMITS OF predefined corporate guidelines.

Stakeholder Management Communication with Business users related to resolving queries obtain clarifications and providing updates.

Setup Business bridge calls to update status of Critical incidents.

Outages Follow up with internal and external stakeholders.

Customer and Vendor liaison to progress tickets to resolution

Responsible for the project tasks assigned.

Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.

Manage queue effectively and allocate tasks to the team based on an allocation plan.

Ensure assigned tasks are completed within targets set the tasks include incidents service requests identified problems Operational changes enhancements etc

Conduct peer reviews and ensure quality of deliverables.

Service Execution Comply to defined process during task execution including problem management KEDB management etc

Contribute and participate proactively in knowledge sharing sessions Provide complete KT to support teams before any production release.

Manage and mentor the mentees team Provide inputs for development of learning plan for the team Act as a buddy for new hires Share's recommendation towards Performance management and recognition of team members.

Contribute new ideas and innovative approaches at work including CSI themes.

Collate data and provide inputs for reporting requirements.

Participate in customer meetings and provide project updates.

Account Operations Perform task estimation guide the service analyst on estimation.

Knowledge, Skills, Abilities

Excellent verbal and written communication skills to be used across multiple mediums (i.e. conference calls, E-Mail, Teams, Slack, meeting minutes, etc.) when working with both technical and non-technical audiences located in multiple geographic locations.

Demonstrated ability to work independently and grasp concepts quickly.

Demonstrated sharp, analytical, problem solving, and decision-making skills.

Strong interpersonal skills

Demonstrated ability to address multiple priorities (i.e. ad hoc requests and escalated support issues) in a fast-paced, collaborative environment

Techincal

Experience with Informatica Power Center, Unix, Powershell, SSI, SQL Server

Experience in working with multiple database (i.e. MS SQL, IBM DB2 / UDB, Sybase, Microsoft Access 03-16, etc)

Familiarity with WebMethods, GitHub & AWS is a plus

Knowledge of monitoring, scheduling, ticketing and integration tools (i.e. TWS Maestro, Informatica, ServiceNow, and xMatters)

Experience with multiple Software Development Lifecycles (SDLC), ie. Agile, Waterfall, etc.

Experience in Insurance and / or financial services industry is a plus.

5-10+ years of experience