Imaging Representative-Days

Imaging Representative

At Houston Methodist, the Imaging Representative is responsible for performing routine administrative duties which include; patient check in / check out functions, telephone calls, receiving and directing visitors, registration, and appointment scheduling to facilitate the patient visit experience. Responsible for ensuring physician orders and / or insurance authorization have been obtained. Other duties include responding to patient record requests and / or providing general operations assistance specific to the scope of the department.

Responsibilities

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Uses excellent communication skills (verbal, nonverbal, written) to provide the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent / emergent situations per protocols.

Communicates with departments throughout facility when barriers to the current schedule present. Provides appropriate notification of issues that may result in service delays or denials.

Maintains a safe and welcoming environment for patients, staff and visitors, contributing to patient, employee and physician satisfaction.

Performs patient check in / check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.

Responds to patient records requests per protocol; updates EMR as needed. Provides other administrative assistance as directed.

Serves as a liaison for the patient, medical staff, and visitors. Appropriately and in coordination with department protocols communicates to resolve patient and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.

Conveys patient information to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of treatment center.

Works with patient access staff to confirm insurance authorization has been obtained as needed. Educates patients and others about potential financial responsibilities as necessary.

Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

Generates and communicates new ideas and suggestions that will improve quality or service.

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

Qualifications

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

One year of experience in a strong customer service environment

Experience in a healthcare related work environment preferred

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Strong customer service, phone and scheduling skills

Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record

Knowledge of basic medical terminology

Ability to analyze and solve problems

Company Profile

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Reports best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.