Strategic Account Manager, NAVantage Data Centers • Ashburn, VA, US
Strategic Account Manager, NA
Vantage Data Centers • Ashburn, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Perform / coordinate all internal and external onboarding activities for new customers. Interface in person with customers on a regular basis. Generate and provide regular reporting and respond to Customer requests. Respond to customer requests from the customer portal. Identify areas of improvement and provide feedback on these items to the relevant Vantage teams. Host and coordinate SLA compliance MBR and QBRs with the Customer. Gather customer requirements and participate in the solution design and quoting process. Collaborate with internal and external Vantage teams to complete activities on time. Develop and maintain documentation for each customer. Coordinate with relevant teams to ensure proper configuration of Customer Portal and tooling. Provide support to all financial and billing teams. Manage customer facing projects and activities. Ensure compliance to Vantage standards and customer lease obligations is upheld. Support Construction team with customer requests, coordinating communication, escalations, and reporting. Support the operations teams with any operational incident reports and reviews with customers. Handle additional duties as assigned by Management. Bachelor of Science degree in Business Administration, Computer Science, Sales, related field, or equivalent experience required 5+ years of experience in one or a combination of the following : Data Center Operations, Project Management, Customer Support, or Sales is required Data Center, high-tech, or rapid growth industry experience is strongly preferred Prior experience supporting an ITIL based Service Management program Ability to read and interpret electrical one-line diagrams, a plus Experience with contracts management and RFPs Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio Problem solving skills to troubleshoot and resolve customer requests Excellent verbal and written communication skills Time management and multitasking skills to handle multiple tasks and clients at once Motivational and negotiation skills Strong organizational skills and attention to detail Travel required is expected to be up to 25% but may increase over time as the business evolves. Salary Range : $120,000-$140,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations) This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.
Strategic Account Manager
Vantage is looking for an ambitious, self-sufficient, detail-oriented, resourceful Strategic Account Manager (SAM) to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are met and will coordinate throughout all internal departments to support customer requests.
The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, operations support, performance reporting, customer tooling, and more. A successful candidate will coordinate with the Sales, Construction, and Operations organizations to develop custom solutions to ensure customer loyalty.
This role can be based at our New Albany, Ohio or Sterling, VA site.
Essential Job Functions :
- Understand the customers business and be proactive in our approach to establish and maintain excellent customer relationships
- Establish key external relationships with customers personnel, e.g. Operations, Construction, Security & Health & Safety.
- Develop key internal relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations.
- Ensure compliance with Vantage standards and customer leases.
- Support customer projects, requests, and improvement activities tracking, pricing, approval, and implementation.
- Report on operational performance, compliance to SLAs and deliverables, and financials through monthly, quarterly and bi-annual Business reviews, KPIs, and STAR reports.
- Develop and document processes and procedures for customer support.
Duties :
Additional Duties :
Job Requirements :
Physical Demands and Special Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.
Additional Details :
[job_alerts.create_a_job]
Strategic Account Manager • Ashburn, VA, US
[internal_linking.similar_jobs]
Associate Director, Operations.Schedule : MondayFriday, 8 : 00 AM5 : 00 PM.Reports To : Vice President, People & Organizational Strategy.
Employment Type : Full-Time | Exempt.Compensation : $115,000$130...[show_more]
Program Manager - Early Works (Data Center Land Development) • •Overview •.The Cloud Infrastructure Land Development & Community (LDC) team is responsible for preparing datacenter campus sites for pe...[show_more]
Nourish is on a mission to improve people's health by making it easy to eat well.Nutrition-related chronic disease is the largest and most overlooked crisis in the world.Food can be medicine : w...[show_more]
Medical Solutions Allied is seeking a travel Physical Therapist for a travel job in Montgomery Village, Maryland.Job Description & Requirements.
We’re seeking talented healthcare professio...[show_more]
This role can be performed remotely from any location in (North Carolina or South Carolina).Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full sta...[show_more]
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America,...[show_more]
Enterprise Account Manager is an outside sales position responsible for developing, managing, and closing business within white space and existing accounts in our enterprise accounts segment.The ro...[show_more]
To keep pace with the growth of our business, Four Inc.Senior Account Manager to lead a sales team within our sales organization.
In this position you will be responsible for driving revenue growth,...[show_more]
Senior Commercial Landscape Account Manager.At Rasevic, we treat our team like family.We’ve built a community culture where : .
We work as a team, play as a team, and deliver exceptional results...[show_more]
Yorktel is always seeking new talent to join our team.Therefore, we are advertising some key positions within the company where we can collect and store potential candidates.By submitting your Resu...[show_more]
Coast Medical Service is seeking a travel Physical Therapist for a travel job in Montgomery Village, Maryland.Job Description & Requirements.
Coast Medical Service is a nationwide travel nursing...[show_more]
The Channel Account Manager (CAM) is responsible for enabling, developing, and growing a high-performing partner ecosystem for Thales Trusted Cyber Technologies (TCT).
The role aligns channel activi...[show_more]
The C&I Relationship Manager IV assumes the overall responsibility, development and management of their borrowing and non-borrowing portfolio.
The Relationship Manager is responsible for marketing a...[show_more]
DRS RADA Technologies, a subsidiary of Leonardo DRS, is focused on proprietary radar solutions and legacy avionics systems supporting the defense industry globally.
The company is a global pioneer o...[show_more]
Ready to shape the future of a GI program? Join a thriving, multi-hospital system in Metro Tennessee and lead a growing Gastroenterology team while enjoying autonomy, excellent support, and top-tie...[show_more]
The Area Manager, Locate will be responsible for performing the following duties : .Supervision of Locate Supervisors.Oversight of work load distribution.
IT and purchasing along with homeowners and t...[show_more]
Physical Therapist for a travel job in Frederick, Maryland.Job Description & Requirements.Though your CompHealth recruiter will be your single point of contact, they are backed by dozens of spe...[show_more]
Account Executive Replicon Enterprise.As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose....[show_more]
Associate Director of Operations
SriSai BioPharma • Frederick, MD, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Program Manager - Data Center
TEKsystems • Manassas, VA, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Provider Partnerships Manager (Territory Sales)
Nourish • Frederick, MD, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Physical Therapist
Medical Solutions Allied • Montgomery Village, MD, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Executive- Splunk SLED - NC / SC (Remote)
Cisco Systems, Inc. • Herndon, VA, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Strategic Account Manager, NA
Vantage Data Centers • Sterling, VA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Federal Enterprise Account Manager- Strategic Accounts (DC Metro)
Virginia Staffing • Falls Church, VA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Account Manager
Four Inc. • Herndon, VA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Landscape Account Manager
Rasevic Landscape Company • Ijamsville, MD, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Account Manager - Enterprise Accounts
York Telecom Corporation • Herndon, VA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Physical Therapist
Coast Medical Service • Montgomery Village, MD, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Channel Account Manager
Thales Trusted Cyber Technologies • Tysons Corner, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
C&I Relationship Manager IV (Hybrid Central, VA)
Atlantic Union Bank • Manassas Park, VA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Director Business Development
Leonardo DRS • Germantown, MD, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Gastroenterology : $1M+ Income in Metro TN
Jackson Physician Search • Germantown, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Area Manager - Fairfax, VA
Stake Center Locating • Fairfax Station, VA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Physical Therapist
CompHealth Inc. • Frederick, MD, US
[job_card.permanent]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Sr Account Executive
Deltek, Inc. • Herndon, VA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]