Lead Medical Assistant (Non-Exempt)

Find your calling at Mercy! Medical Assistants (MA) in the medical office setting supports providers by delivering direct and indirect patient care in a professional, courteous, and efficient manner. The MA may assist with clinical procedures, maintains accurate documentation, and provides administrative support to ensure smooth daily operations. The MA functions within their defined scope of practice (based on office type clinic / HOD), under supervision, and in alignment with Mercy's mission and standards of care. Position Details : Located at the ORTHOPEDIC HOSPITAL - SPRINGFIELD / OZARK, MISSOURI Minimum Qualifications Education :

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training. Additional minimum requirement(s) only for Hospital Outpatient Departments : Certification(s) : BLS (Basic Life Support) Preferred Qualifications Education : Graduate from an accredited Medical Assistant program. Experience : One year of experience in an outpatient or ambulatory care setting . Additional preferred requirement (s) for non-HOD Clinics : Certification(s) : BLS (Basic Life Support) Skills, Knowledge, Abilities :
• Strong communication and interpersonal skills.
• Proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Knowledge of common outpatient procedures and equipment.
• Commitment to patient-centered care and professional growth.
• Demonstrates knowledge of varying differences and behaviors among populations served. Work Environment :
• Outpatient clinical setting with frequent patient interaction.
• Requires standing, walking, lifting, and use of clinical equipment.
• Potential exposure to infectious materials; PPE provided. Physical Requirements :
• Position requires individuals to push, pull, and / or lift 50 pounds on a regular basis.
• Position requires prolonged standing and walking each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.