Contact Center Specialist IAmerican 1 Credit Union • Jackson, MI, US
Contact Center Specialist I
American 1 Credit Union • Jackson, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Engaged Communication : Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions. GREAT Service Standards : Commitment to offering superior member experience while following all the GREAT service standards. Incoming Call Response : Answers all incoming phone calls, assists members fully, and when necessary, routes calls to the appropriate department in a courteous, professional & timely manner. Focus on Purpose / Mission : Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking. Scorecard Accountability : Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals. Attention to Detail and Confidentiality : Ensure that all transaction activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information. Core Process, Policy and Procedure Review and Recommendations : Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements Employee Culture : Committed to building and supporting an engaging and inclusive culture for all. Community Advocate : Serves as a representative of the credit union while in the community. Department and District Support : Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members. People Focused and Strong Communication : Empathetically seek understanding of what members and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus. Achiever, Initiative and Goal Driven : The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Committed to executing individual scorecard goals as well as achieving branch goals. Focused, Accuracy, Attention to Detail : Thoroughness and accuracy in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Trustworthy, Reliability and Confidentiality : Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential including member, employee, and credit union information. Follows all core process, policies, and procedures. Engaged and Collaborative : The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect. Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution. Humbly Confident and Inquisitive : Committed to asking questions for clarification so that confidence is built in the member relationships. Admit when there is an opportunity for improvement and celebrate with the team when we win together. Support and Collaborate with Department Team Accuracy on Transactions Uphold GREAT service standards Personal Scorecard Results A minimum education of high school diploma or GED. Cash handling or sales experience. Prior customer service experience. Excellent verbal and written communication skills Working knowledge of PC applications such as Microsoft Office Ability to work independently or as a collaborative member of a team Ability to direct other team members and coach others Knowledge of credit union products, services, policies, core processes and procedures Ability to provide supervisory leadership of professional- and intermediate-level staff Demonstrated member-focused strategy skills Demonstrated skill in gathering, reporting, and summarizing trends in data Ability to express oneself clearly and articulately both orally and in writing Ability to make decisions and take initiative in problem resolution Ability to exercise tact and responsibility with handling confidential information
Job Description
Job Description
Do you have Call Center experience? Are you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union!
- Location : Contact Center in Jackson, Michigan
- Position : Full Time
- Hourly wage : $19.08
- Benefits : Health, Dental, Vision, 401(k)
- All offers of employment are contingent upon background screens.
The Contact Center Specialist is responsible for delivering excellent member experience through answering incoming calls from members and potential members. The Contact Center Specialist must be equipped to respond to general member questions, account inquiries, and member concerns. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Contact Center Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.
Essential Job Functions
Competencies Required
Key Accountability Items :
Requirements :
The Ideal Candidate :
NOTE : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
[job_alerts.create_a_job]
Contact Center Specialist I • Jackson, MI, US
[internal_linking.similar_jobs]
CVS is hiring for retail, pharmacy, customer service, and management positions.Competitive wages with comprehensive benefits and employee discounts.
Flexible scheduling with opportunities for career...[show_more]![Rehab Technician I - Oakwood - [3rd shift, 16 hours]](https://cdn-logos.talent.com/v1/logo/image?feedcode=lensa-6-api&company_name=Hope%20Network%20Neuro%20Rehabilitation)
The Rehabilitation Technician assists in the following areas of personal care and development : .Monitors and ensures safety 24 / 7.
this may be eyes-on, one-on-one, 15 or 30 minute checks, etc.Support...[show_more]
Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on ...[show_more]
To provide support for the day-to-day operations and management of the Compliance Program with respect to Delta Dental of Michigan and its affiliates and / or subsidiaries.
Implements initiatives to r...[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
Schedule : Full-Time Salary Range : USD $55000.Job Category : Sales - Comparion Description We're growing across the Midwest! Attend our February 11th Sales Agent Hiring Webinar to learn about opportu...[show_more]
Make Banking A Fifth Third Better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
The Financial Center Manager w...[show_more]
The individual selected for this role will be expected to work at Store #1188, located at 1605 North Wisner St Jackson, MI 49202.
This position is essential to the success of our retail stores.Custo...[show_more] The Rehabilitation Technician assists in the following areas of personal care and development : .Monitors and ensures safety 24 / 7.
this may be eyes-on, one-on-one, 15 or 30 minute checks, etc.Support...[show_more] 
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more] CVS is hiring for retail, pharmacy, customer service, and management positions.Competitive wages with comprehensive benefits and employee discounts.
Flexible scheduling with opportunities for career...[show_more] 
Contingent- 72 hours per month.Shifts Available : Midnights and Days.Join Us at Our Upcoming Hiring Event!.Henry Ford Jackson is hosting a hiring event on July 24thfrom 12-3PM and we’d love to meet ...[show_more]
Position Summary : The Financial Services Specialist role is responsible for providing superior member experience that leads to increased member engagement and satisfaction with the Credit Union.The...[show_more]
Now Hiring : 2nd / 3rd shift Desk Agent.We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with ou...[show_more]
Contract Duration : Contract through 12 / 31 / 2026 (with strong possibility of extension).Work Schedule : Hybrid (On-site : Monday, Tuesday, Thursday | Remote : Wednesday, Friday).Number of Openings : 2 (N...[show_more]
Work From Home - Part-Time Enrollment Specialist.What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial ser...[show_more]
Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Associate at Optimal Ticketing, you will : Answer incoming phone call...[show_more] Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
CVS Health Careers in Onsted, MI
CVS • Onsted, MI, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Rehab Technician I - Oakwood - [3rd shift, 16 hours]
Hope Network Neuro Rehabilitation • East Lansing, MI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Work From Home - Client Services Associate
AO Garcia Agency • East Lansing, Michigan, United States, 48823
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days]
Compliance Specialist
Delta Dental of Michigan • Okemos, MI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service - Work from Home $45 per hour
GL1 • East Lansing, Michigan
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Midwest Sales Agent Webinar Feb 11th
Comparion Insurance Agency • Okemos, Michigan, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Financial Center Manager Associate
Fifth Third Bancorp • Jackson, MI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Store Customer Service Specialist
Sherwin Williams • Jackson, MI, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Rehab Technician I - Oakwood - [2nd shift, 40 hours]
Hope Network Neuro Rehabilitation • East Lansing, MI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
TurboTax • Okemos, Michigan
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
CVS Health Careers in Brooklyn, MI
CVS • Brooklyn, MI, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
RN System Float PCU - Jackson
Henry Ford Health System • Jackson, MI, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Financial Services Specialist Meridian Crossing B
Michigan Staffing • Okemos, MI, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Full Time - 2nd / 3rd shift
Concord Hospitality • East Lansing, MI, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Business Support Advisor I
TPI Global Solutions • Jackson, MI, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Work From Home - Part-Time Enrollment Specialist
Global Elite Texas • East Lansing, Michigan, United States, 48823
[filters.remote]
[job_card.part_time]
[last_updated.last_updated_variable_days]
FT Customer Service Associate - Work From Home
Optimal Ticketing • Jackson, MI, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Work From Home - Product Specialist - $45 per hour
GL1 • East Lansing, Michigan
[filters.remote]
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]