Operations Manager

We are seeking a highly organized and proactive Operations Manager and Property Management Coordinator to support our team in delivering exceptional service to tenants and maintaining operational excellence. This role combines property management, vendor coordination, financial administration, and operational support to ensure smooth day-to-day operations. This role will work closely with our Director of Operations and will sit fully on-site in Jersey City.

Key Responsibilities

Maintenance Coordination & Property Management

• Respond promptly to resident maintenance requests and service calls, dispatching technicians or vendors within established timelines.
• Monitor and ensure timely completion of work orders in compliance with company standards.
• Conduct follow-ups with tenants to confirm satisfaction and resolution of maintenance issues.
• Perform weekly on-site inspections to maintain operational and maintenance standards.
• Research, evaluate, and onboard qualified vendors and service providers.
• Manage RFP processes to secure competitive pricing and quality service.
• Serve as the primary point of contact for operational and maintenance vendors, fostering strong relationships.
• Review and process invoices for accuracy and completeness.
• Manage office and maintenance supply orders, maintaining proper documentation and inventory.
• Track and maintain financial records, including banking matters.
• Perform accounting tasks using Excel and QuickBooks.
• Provide direct assistance to the Director of Operations with administrative tasks, project coordination, and special initiatives.
• Support operational reporting, documentation, and compliance tracking.
• Identify and implement process improvements to enhance efficiency and tenant satisfaction.
• Oversee daily office activities, including correspondence and budget management for multiple properties.
• Organize and track timelines for current inventory and future business development activities.
• Conduct online research on investment opportunities and market trends.

Qualifications