Customer Service Associate

Job Description

Job Description

Overview

The Customer Service Associate is responsible for interacting with customers through incoming calls and emails to ensure all customer inquiries and problems are resolved, as well as providing support in day to day operation of the Customer Service Center. This role uses technology to interact, communicate, research, and resolve customer inquiries. The successful Customer Service Associate has excellent verbal and written communication skills, and is patient and empathetic to customer needs. This role reports to the Customer Service Manager.

Duties and Responsibilities

• Provide professional and courteous customer service engagement via email, chat session, and telephone
• Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the Order Management System (OMS) software application and Ecommerce platform
• Maintain high level of product knowledge and best practices for upselling and maximizing sales opportunities
• Maintain a solid product knowledge base of product lines
• Assist in the maintenance and upkeep of the customer service facility
• Practice shrinkage control through preventative measures
• Maintain a professional and courteous relationship with all associates
• Perform other miscellaneous duties assigned as per supervisors and general office instructions
• Understand and adhere to company policies

Qualifications and Requirements

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodation for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender’s store.